Morneau Shepell

Technical Support Analyst (I.T)

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    Morneau Shepell

    Technical Support Analyst (I.T)

    Morneau Shepell Quebec City, Quebec

    Digital Technology and Media
    Reference : 6062
    Posted + 30 days ago | Still Open
    Permanent As soon as possible
    Morneau Shepell

    DESCRIPTION


    Build a meaningful career


    At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of our 4,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 20,000 workplaces.

    Analyst, Technical Support
    Montreal, Quebec
    One-year contract position

    Summary

    You will work with team members in Montreal, Toronto and Vancouver, as well as Pittsburgh, Chicago, Atlanta and Florida, providing technical support to Morneau Shepell users. Your schedule will be variable, within the workweek of Monday to Friday, 7:30 a.m. to 5:00 p.m., and sometimes after business hours (37.5 hours/week).

    Responsibilities
    Provide technical support to company users
    Gather information, organize and update a knowledge database
    Help document new specifications and standards
    Advise users on the best ways to manage information
    Configure, maintain and provide support for the systems used by clients
    Make a disk image for work stations
    Carry out any other administrative task required by this position

    To be successful in the position of Analyst, Technical Support, you will have the following skills and abilities:
    College degree in Technical Support or the equivalent
    At least one year of experience providing technical support in an office computer environment
    General proficiency in MS Office tools (Word, Excel, PowerPoint and Outlook) in a Windows PC network environment
    Know how to use Active Directory
    Ability to work quickly and meet tight deadlines
    Good team spirit and initiative
    Flexibility, availability and attention to detail
    Ability to quickly learn new software
    Fully bilingual in English and French










    Job Grade: MS2






    Fulfilling work that matters



    Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.



    We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.



    We appreciate the interest of every applicant; however, we contact only those selected for an interview.



    Find your fit with us. Follow us on LinkedIn, Youtube and Twitter.

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    Morneau Shepell

    Morneau Shepell

    Morneau Shepell is Canada’s only consulting and outsourcing company that takes an integrative approach to health, benefits, retirement and employee assistance needs. We apply the expertise of our entire organization to develop innovative answers;...

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    Morneau Shepell
     

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