Boutique La Vie en Rose Inc

IT Support Technician

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    Boutique La Vie en Rose Inc

    IT Support Technician

    Boutique La Vie en Rose Inc

    IT Support Technician

    Boutique La Vie en Rose Inc Montréal, Quebec

    Digital Technology and Media
    Reference : J0918-0753
    Posted + 30 days ago | Still Open
    Permanent As soon as possible
    Boutique La Vie en Rose Inc


    Job Number: J0918-0753

    Job Title: IT Support Technician

    Job Category: Information Technology

    City/Province: Montreal, Quebec, Canada

    Founded in 1985, la Vie en Rose has made a name for itself as the leading Canadian lingerie and swimwear retailer with over 2,600 employees. With more than 230 stores across Canada, our ultimate goal is for women to feel beautiful and comfortable in our lingerie and swimwear, and to provide outstanding customer service. Moreover, in 2006, we entered the international market and today our brand is present in 18 countries.

    At la Vie en Rose, our employees are the company’s most important asset. It is important for us that our employees feel appreciated at work. This is why we encourage internal promotions and offer employees the best training possible, to ensure they develop a long and successful career at la Vie en Rose.


    Under the IT Support team leader’s supervision, the IT Support Technician will be responsible of ensuring support for the stores, the distribution center and to users by phone, ticketing system or email on a rotating basis, in addition to having to participate in various projects and maintaining the various services of the IT department.

    Job Description

    - Provide software, hardware and operational support to employees and stores;
    - Manage incidents with employees and stores;
    - Provide support for the Level 1 team when calls are escalated;
    - Participate in store opening processes and maintain relationships with different suppliers;
    - Configure and install workstations, printers, software and other components and peripherals according to service levels;
    - Participate in various IT projects related to store operations, head office and distribution center;
    - Document interventions in the Servicenow Ticket Center System;
    - Write documentation on departmental procedures, policies and processes;
    - Contribute to the maintenance of good practices in computer security (Antivirus (Trend Micro), networking, Windows update);
    - Keep the hardware / software inventory up-to-date;
    - Perform and monitor the operational tasks of store sales;
    - Maintain up-to-date skills in the industry;
    - Participate in all other activities related to the IT department.


    - College diploma (or equivalent) related to the field;
    - Minimum of 5 years of relevant IT experience- asset in retail;
    - Bilingual (French and English);
    - Knowledge of Windows environments (Desktop and server) with Active Director;
    - Knowledge of office tools (Microsoft Office, Adobe);
    - Knowledge of business processes and software in stores;
    - Knowledge of the MAC environment and tools, an important asset;
    - Knowledge of network protocols, network management systems and Lan and WAN methods;
    - Knowledge of the iPhone and Android environment;
    - Flexibility regarding the work schedule;
    - Good stress management and ability to work in a dynamic company;
    - Team spirit and excellent interpersonal skills.

    Boutique La Vie en Rose Inc

    Boutique La Vie en Rose Inc

    Fondée en 1985, la Vie en Rose a su se démarquer comme leader canadien dans le domaine de la lingerie et des maillots avec plus de 2600 employés. L’entreprise compte plus de 230 magasins à travers le Canada, et notre but ultime est de vous faire...

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    Boutique La Vie en Rose Inc

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