Are you sure you want to leave this process?

You are leaving the process without applying. All your changes will be lost.

Developer, Maintenance and Application Support

Already a candidate on Jobboom? Log in

Developer, Maintenance and Application Support

Uploading your resume

{[ selectedCvName ]}

Developer, Maintenance and Application Support

My resume

{[ selectedCvName ]}

Cover letter (optional)

Cover letter added

By clicking on "Submit Application" I confirm that I have read and accepted Jobboom's terms of use and privacy policy.

Developer, Maintenance and Application Support

Cover letter (optional)

Personalize your application by adding a message to the employer, or a more traditional cover letter. It's the perfect place to showcase your specific skills, knowledge and expertise related to the job.

0/3000 characters

Your application has been successfully sent to the employer!

The employer will contact you if your application is selected or if he needs more information.

Good luck!

Speed up your next application by adding your resume to your profile now.

Add this resume to my profile
Orckestra

Developer, Maintenance and Application Support

Orckestra Longueuil, Quebec

Digital Technology and Media
Posted 22 day(s) ago | Still Open
Permanent As soon as possible
Orckestra

DESCRIPTION

Orckestra is a team of commerce experts that create modern shopping experiences online and in-store for leading retailers and brands. We’re passionate about the future of retail, and are helping our customers lead by blending digital commerce and physical stores into a new generation of omnichannel experiences. Orckestra is a subsidiary of Mediagrif, a global leader in e-business networks and online commerce. Mediagrif is a leading Canadian enterprise software company with over 500 employees in Canada, US, and Europe, and counting.

Mediagrif operates various networks, including industry leaders such as Jobboom, LesPAC, PowerSource Online, The Broker Forum, MERX, InterTrade, Carrus, BidNet, SourceSuite and ASC.

Reporting to the Vice President, Operations, the Developer, Maintenance and Application Support recognizes the urgent nature of client problem resolution. He or she will have a positive, friendly and professional attitude during support calls, an attitude that will also be reflected in written documents. He or she will follow up with clients to ensure that they understand and are using the provided solutions. The incumbent will work closely with the business solutions team to make the most of the information gained from client experiences with Orckestra products.

Main responsibilities:
• Participate in the analysis and development of our solutions, based on client needs;
• Support the level 1 and level 2 client support team in order to resolve technical configuration and integration problems, adjust Orckestra’s solution productivity, and provide the necessary support to Orckestra’s business solutions;
• May occasionally be asked to support the 24/7 team during major incidents;
• Manage transferred incidents and perform adequate fixes when required;
• Perform ongoing solution maintenance (minor improvements and bug fixes) in order to ensure an exceptional stability and client experience;
• Utilize internal resources or company-based knowledge, as well as the tools provided, to target the source of the technical problems and resolve them;
• Identify, research and prioritize technical problems that affect client satisfaction and document the impact of these problems in reports and analyses;
• Document interactions with clients, as well as the solutions to the problems in incident follow-ups and when entering data into the knowledge base;
• Work closely with other members of the technical team in order to find possible solutions to client issues and requests;
• Demonstrate excellent customer service and interpersonal skills with clients and team members while efficiently managing priorities;
• Establish sound client relationships and ensure their satisfaction with timely solutions to their technical problems.

Experience & competencies:
• Two (2) to four (4) years of experience as a .Net developer;
• Experience in customer service or support in a call center;
• Experience with helpdesk tools such as Zendesk or Web Help Desk;
• Experience with content management tools (CMS) such as Sitecore, Episerver, Sharepoint;
• Experience in e-commerce;
• Bilingualism (French and English), spoken and written;
• Excellent spoken and written communication skills;
• Good knowledge of .Net platform;
• Good working knowledge of the C# language;
• Good working knowledge of web development;
• Good working knowledge of Microsoft SQL Server;
• Attentive listening and ability to analyze and resolve technical problems;
• Demonstrated flexibility and recognized strong learning skills in a fast-paced environment;
• Motivated, dynamic, independent and well-organized individual.

Remuneration and working conditions:
• Competitive salary;
• Work week of 37.5 hours;
• Group Insurance upon hiring;
• Access to a share purchase plan with employer participation;
• Pleasant working environment;
• Free access to a gym;
• Occasional availability 24/7 including weekend, in order to support the level 1 and level 2 support team.

Please submit your resume to: careers@mediagrif.com
Only selected candidates will be contacted, but we thank you for your interest in the company.
Orckestra

Orckestra

Our dynamic digital landscape has undergone rapid advancements over the last few years and our product was built to respond to, and grow with, this new omni-channel world. The solutions and services we offer our clients are the result of years...

Find more
Orckestra
 

New on Jobboom

Your profile and CV will now be visible to employers.

  • Be noticed and contacted directly by recruiters
  • Increase your chances of finding your dream job

Don’t forget to complete your profile and update your CV to help employers find you.