Altéo recrutement Informatique

Customer Support Technician

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    Altéo recrutement Informatique

    Customer Support Technician

    Altéo recrutement Informatique Laval (North Shore), Quebec

    Digital Technology and Media
    Reference : 2320
    Posted 17 day(s) ago | Still Open
    Permanent Full time As soon as possible

    DESCRIPTION

    Alteo is looking for a Customer Support Technician for a permanent job based in Laval.

    Responsibilities:

    - Answer phone calls and emails regarding the use of our software
    - Ensure clients have all the support they need to solve their problems in a timely manner
    - Update the CRM database and internal notes following all email or phone interactions
    - Identify and route requests for support to appropriate resources for serious technical issues
    - Play a proactive role by improving available tools and internal processes
    - Writing and editing user documentation
    - Training of current and future users
    - Perform tests on our software
    - Participation, if necessary, in the writing of test cases
    - Participation in the promotion and sale of the company's services


    Profile:

    - DEC / BAC technical
    - 3 to 5 years of experience in a similar field (customer support / technical assistance)
    - Relevant experience in the field of IT / Networking / Applications
    - Knowledge of the field of construction (asset)
    - Sense of analysis, problem solving and time management
    - Autonomy, dynamism, sense of organization
    - The ability to work in a team
    - Concern for quality and respecting deadlines
    - Travel to clients (about 10% of the time)
    - Excellent command of French and English (oral, written)​
    Altéo recrutement Informatique

    Altéo recrutement Informatique

    Alteo is a recruitment agency specialized in IT based in Montreal. With more than 30 years of cumulated experience, our team of senior recruiters has the expertise to deliver superior results and meet the highest expectations. Thoroughness,...

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