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Bilingual Technical Support Agent

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    Bilingual Technical Support Agent

    Requirements

    Knowledge and Proficiency

    • Bilingual (FR/EN)

    • Network

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    Hébergement OVH

    Bilingual Technical Support Agent

    Hébergement OVH Montréal, Quebec

    Digital Technology and Media
    Posted + 30 days ago | Still Open
    Permanent 40 h - Full time 37,400.00$ Yearly As soon as possible

    Description

    OVH is a global provider of hyperscale cloud, which offers businesses a benchmark for value and performance in the sector. Founded in 1999, the group manages and maintains 28 datacentres in 12 sites across 4 continents, deploys its own global fibre optic network, and manages the entire supply chain for web hosting. To support our grow we are looking for 6 Technical Support Agents.

    As a Technical Support Agent, you will be reporting to the Customer Service Manager and your main role will be to provide front line assistance to OVH customers by phone or email with regards to troubleshooting, billing and overall satisfaction issues. The Technical Support Specialist also assists customers from all over the world in acquiring products tailored to their needs, all within a time zone coverage set up across 24/7 rotating work shifts.

    - Answering customers' calls and replying to tickets via email in order to solve any issue they may have;
    - Formulating a diagnostic and advising the customer accordingly;
    - Providing pre-sale and product support service, 24/7/365;
    - Classifying incidents and escalating or reassigning them to the right people or departments if necessary;
    - Quickly writing up relevant incident reports which will then be handled by the technical intervention team;
    - Keeping customers updated on the progress of an investigation and its resolution.

    Requirements

    - Experience with customer relations in an IT environment is an asset;
    - College diploma in IT or in a similar field (infrastructure and networking);
    - Knowledge of Windows and Linux operating systems;
    - Excellent spoken and written French and English;
    - Knowledge of Spanish is an asset.
    - Great communication skills;
    - Being able to master complex computer system configurations (Cloud);

    Requirements

    • Essential - Linux

    Knowledge and abilities

    • Essential - Bilingual (FR/EN)
    • Essential - Network
    Salary benefits : Prime de bonification, subvention transports, internet, plan d'assurance collective, ...
    Hébergement OVH

    Hébergement OVH

    Founded 18 years ago by Octave Klaba, OVH is a leader in cloud infrastructures with 22 datacenters across the world and several projects in development. The company has been growing exponentially and its products are the ultimate choice for...

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