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Bilingual Customer Help Desk Specialist

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    Teamrecruiter.com Inc

    Bilingual Customer Help Desk Specialist

    Teamrecruiter.com Inc Saint-Laurent, Quebec

    Digital Technology and Media
    Posted 24 day(s) ago | Still Open
    Contract / Freelance Full time As soon as possible

    Description

    “The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…..or you may be asked to start sooner than the expected start date if you are able to do so!”

    URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number

    Please mention the job title above in the subject line
    The recruiter in charge of this role is Prakash

    If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

    One of our well-established printing and consulting clients is looking for a(n) Bilingual Customer Help Desk Specialist
    Length: Contract term is 12 months
    Location: St Laurent, QC

    Primary Responsibilities:
    • The incumbent will be part of a growing team within the Canadian Delivery Organization (CDO). In order to maximize time availability of field Technical Service Representatives (TSR) for on-site, CDO introduced the Resolve Now! team. This team consists of dedicated Remote Service Specialists (RSS) that perform remote support on a full time basis.
    • The Resolve Now! Team utilizes skills, experience, technology and knowledge to rapidly address and resolve issues in the support process.
    • The incumbent will be accountable for the diagnosis and repair of equipment hardware and software problems over the phone. The individual will have a strong technical aptitude as well as the ability to sell the program to the customer, and driven to meet team & individual target goals.
    • Incumbent is responsible for directing unresolved escalations to the most cost effective and efficient route to fix a specific issue. The incumbent will ensure issues are resolved as effectively as possible and will balance time, materials, and customer satisfaction.

    Required Skills:
    • Strong communication skills (written and oral) to effectively work with customers and employees
    • Represent company to customers in a professional manner
    • Must be available to work hours between 8:00 a.m. and 8:00 p.m. Eastern time depending on shift coverage requirement
    • Fluently Bilingual

    Qualifications:
    • Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent
    • Preferred Technical Diploma or certificates
    • Preferred Associate Degree / College Diploma /Cegep / A Levels

    Professional Certifications:
    • Minimum Comp TIA IT certification (or equivalent). Includes a number of certifications: A+, Network +, Server +, Security, IT Fundamentals or equivalent Microsoft qualifications. Preferred Industry certification in Microsoft, Sun, Cisco etc.

    Required experience:
    • Remote technical support to printers and computers: 1 year

    Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !

    Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!

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