Unixel Technologies

Technical Writer, Software - Downtown Montreal

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    Unixel Technologies

    Technical Writer, Software - Downtown Montreal

    Unixel Technologies Montréal, Quebec

    Communications and marketing
    Reference : Position 2835
    Posted 17 day(s) ago | Still Open
    Permanent Full time As soon as possible

    DESCRIPTION

    Technical Writer, Software
    Location: Montreal, Canada
    Global Software Technology Provider

    Our Client is a global software technology provider. Organizations in over 30 countries rely on their leading technology. Their software can be deployed both on-cloud (SaaS) and on-premise.
    Our Client is an entrepreneurial company with a close-knit team. They value collaboration and take pride in their high standards of customer service.

    The Opportunity

    To help them create user-friendly documentation, they are looking for an experienced Technical Writer to join their Product Team in Montreal.
    In this role you will develop, maintain and standardize high-quality documentation for the end-user audience of their various software products.
    This includes creating context-sensitive Online Help, Release Notes, and other technical documentation that contribute to the successful adoption of their products.
    The documentation must be in a style that is easy to understand, provide ‘how-to’ guidance, while also being technically accurate in all the details.
    You will collaborate with subject-matter experts in the R&D, Quality Assurance and Marketing teams.

    What you will do:

    • Be relentlessly curious about how their software works. Collaborate with R&D team to fully grasp both the technical function and the value that new features add to their products.
    • Update, manage and maintain their Online Help for their suite of products. Add new information with each release and correct any errors as these may be detected. Continue to improve older sections.
    • Plan, develop and create additional user documentation including Release Notes, product announcements, User guides, scrips for videos, and others as needed.
    • Contribute to continually improving the way they create user documentation for their clients. Look for new and innovative ways to efficiently help their users understand their products’ features.
    • Develop documentation standards as needed (style, use of screenshots, tone, etc.). Determine best ways to convey technical information using a combination of text, images, screenshots.
    • Ensure that all user documentation conforms to their style guide and is technically accurate.
    • Manage document translation into French, post-translation proof reading and personally translate some smaller technical docs.

    What it takes:

    In order to be considered for the position you must meet the following requirements:
    • Minimum 3-5 years’ experience in a professional technical writing role.
    • Experience writing for a B2B end-user audience, ideally in software, SaaS products.
    • Bilingual (English/French) with excellent English communication skills and strong command of grammar, rules of composition, etc.
    • Strong analytical capability. Must be able to learn the products by hands-on experience, grasp the interrelated software features and the business productivity aspects these features address.
    • Obsessed with technical details and accuracy. Intuitive sense of page layout, design etc.
    • Proven ability to write, organize, edit, standardize, and verify documents to meet content specifications.
    • Highly motivated individual who can both initiate and lead projects.
    • Experience with Madcap is definite asset.
    • Bachelor in Communication or other relevant degree, or equivalent work experience
    • Only candidates who can work full-time in their Montreal office will be considered.

    Our Client’s Benefits:

    They pride themselves on being a close knit group that works together to make their environment a great place to spend your day.

    A bit about their work environment:
    • Montreal downtown-near metro station
    • Full range of health benefits (health insurance)
    • Dining room and a game room
    • Healthy snacks, complimentary weekly group lunches
    • Dynamic and stimulating international work environment
    • Group activities (e.g. Yoga)

    Requirements

    • Important - 3-5 years as a professional technical writing role
    • Important - exp. writing for a B2B end-user audience
    • Important - Bilingual (English/French)
    • Important - excellent English communication skills
    • Asset - Experience with Madcap

    Knowledge and abilities

    • Important - Bachelor in Communication or other relevant degree
    • Important - Bac or equivalent work experience
    • Important - work full-time in their Montreal office
    Salary benefits : oui
    Relocation/Travel requirements : non
    Unixel Technologies

    Unixel Technologies

    Conseillers en recrutement et en placement de ressources spécialisées en technologies de l'information, nous recherchons présentement plusieurs candidats pour combler des postes permanents chez nos clients. WWW.UNIXEL.COM Placement and recruitment...

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