• Type de poste : Permanent
• Zone géographique : Ontario, Ottawa

• Secteur d'emploi : Vente, achat et service à la clientèle
• Fonction principale :
  • Agent au service à la clientèle
• Spécialisation(s) : *Autres domaines d'activité

Customer Service and Sales Advisor

At belairdirect we offer successful candidates the following benefits:
* Extensive in-house paid employee training (nine weeks)
* Career growth and development opportunities
* A vibrant and dynamic working environment in an inbound contact center with no "cold selling" required. Emphasis on a customer driven culture and selling to needs only basis.
* $1,000+ financial bonuses upon completion of professional designations
* Discounted home and automobile coverage
* Possibility of days or evenings shifts and Flexible work arrangements program
* Full medical and dental benefits and more
* Spacious work stations in a newly renovated modern and bright office located on major bus routes near the Experimental Farm.
The holder of the position will advise the clients who call the Contact Centre about our automobile and home insurance products. Taking a customer-centric, advisory approach, the agent offers appropriate products and services to meet the specific needs of the client.

A complete training program, paid for entirely by belairdirect, leads to certification by the Financial Services Commission of Ontario as a Personal-Lines Damage Insurance Agent.
A rewarding career in insurance awaits you!

Responsibilities:

1. Answer telephone calls from existing and potential customers. Offer appropriate products and services to meet their needs and gather the information required to complete the sale of an auto and/or home insurance policy.
2. Match the potential client's situation with the company's underwriting rules and procedures in such a way as to avoid poor risks and maintain a profitable book of business.
3. Provide after-sales customer service. Maintain the customer relationship by informing clients of specific offers and periodically reviewing their needs and updating their files.
4. Agree with the customer on a payment method for insurance premiums, from among established options.
5. Attend training and information sessions on home and auto insurance.

Requirements:

* Educational level required: High School Diploma
* University degree or College diploma (an asset)
* Customer service or sales experience
* Property and casualty insurance experience (an asset)
* Job-specific certification(s): Damage Insurance Agent's licence, an OTLlicence (an asset)
* Provide clear background checks (employment history, education verification, criminal and credit checks)
* Shifts ranging from: Monday to Friday 7:00 a.m. to 9:00 p.m., and Saturday 9:00 a.m. to 5:00 p.m.
* Bilingual (asset)

Competencies:
* Customer Focus
* Adaptability
* Learning skills
* Communication skills
* Teamwork

Véritable leader de l’assurance au Québec, BELAIRdirect offre des solutions complètes en matière d’assurances automobile et habitation par Internet, par téléphone ou en personne. Avec son concept de distribution directe, la compagnie cultive l’art du service à la clientèle, visant l’excellence dans toutes les sphères d’activité. Établie au Québec depuis 1955, BELAIRdirect y emploie près de 1200 employés dont l’expertise permet de répondre aux multiples besoins exprimés par la clientèle. BELAIRdirect est membre d’Intact, le plus important fournisseur d’assurances de dommages au Canada. Chez BELAIRdirect, vous trouverez un environnement de travail dynamique qui favorise le perfectionnement professionnel, l’innovation et le leadership.