• Type of position : Permanent
• Geographic area : Ontario, GTA (incl. Mississauga and Oshawa)

• Job field : Sales, purchasing and customer service
• Main duties :
  • Customer Service Agent
• Specializations : Insurance

Salary: 33500 - 35000

Bilingual Customer Service in Insurance Industry - Markham - $33.5k-$35K (#2201)

Provides accurate, prompt and quality response to both written and telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance services.

Researches and processes customer inquiry transactions using automated system.

Creates individualized letters to customers, ensuring procedural, grammatical and regulatory accuracy. Mails information to customer. Prepares policy file documentation.

Maintains knowledge of our insurance services' product portfolio.

Updates and maintains policy specimens, informational, and reference manuals.

Responds to customer requests within the service, quality and performance standards determined by the department.

Provides information and adjusts coverage to retain business and enhance customer loyalty.

Offer cross-selling of other products to customers to enhance their insurance portfolio.

Performs other duties as assigned.





Benefits included (After 3 months)

Company has Pension (Day 1)

RSP program

Stock Option plan

Education Assistance

Incentives and Bonus Programs

No Weekend shifts





High School Diploma, College/University or 1 year related-working experience.

1+ year of customer service in a call centre environment.

LOMA courses an asset.

Strong CRT knowledge, typing and keyboard proficiency required.

Excellent verbal and written communication skills (French & English), with ability to influence customer attitudes/behaviors.

Strong analytical and listening skills required to clearly articulate product features and benefits/values to customers.

Working hours are currently 11:00 a.m. - 07:00 p.m. Monday to Friday, however, hours may vary based on Company needs. 8-hour shifts range from 08:00 a.m. to 07:00 p.m., Monday to Friday.





To apply for this position, please email your resume to cc.to@randstad.ca , and please include "INSUR-BIL" in the subject of your email.


Amy
Susan
Eddy

Phone Number:
416.861.1060
Fax Number:
416.861.1061

Partner with Randstad and take advantage of the services of an international and innovative placement agency. Everyday Randstad Staffing Consultants establish new partnerships with well-known employers recruiting in your region. Let us introduce you!

good to know you

www.randstad.ca