• Type of position : Permanent
• Geographic area : Ontario, Toronto (City of)

• Job field : IT and multimedia
• Main duties :
  • Technical support

Start date: asap

Time period: permanent

Salary: Selon nos échelles/within our salary scale

GFI Solutions Group is looking for a Help Desk Analyst that will provide technical support of released and beta UniPrint suite of products to our customers and partners for our office in Toronto.

Specific Duties and Responsabilities:

Support
Work closely with the support team members to report software bugs and review customer suggestions.
Work closely with the development team as needed to resolve customer issues.
Required to visit clients and provide onsite technical support.
Responsible for resolving tickets within targeted timeframe as set out by Quality Assurance program.
Provide telephone support to clients.
Solve highly complex problems utilizing in-depth knowledge of the UniPrint suite of products.

Training
Conduct technical product training to resellers.

Pre-sales
Act as a technical pre-sales resource for the Sales team.

Other Duties
Compose technical articles for knowledge base and external customer content as appropriate.
Maintain and monitor the UniPrint forum.
Respond to forum questions and issues as UniPrint Support in a timely manner.
May be required to attend trade shows, maintain trade show booth, and provide technical expertise to potential clients regarding UniPrint products.

Skills and Competencies
Microsoft Office Products
Networking Concepts
Windows Operating Systems
Effective Writing Skills
Technical Writing Skills
Customer Oriented Focus
Technical Passion & Drive
Problem Solving and Analytical Skills
Results & Action Oriented
Troubleshooting Skills
Effective Teamwork Skills
Effective Interpersonal Communication Skills
Time Management Skills
Organizational Skills

Certification Requirements
MCSE/MCSA certifications strongly preferred

With close to 1000 employees, GFI Solutions Group is one of Quebec’s leading IT consulting firms. GFI’s services include business management consulting, system integration, strategic business application development, IT outsourcing and IT recruiting for its Canadian clients. GFI's customer base is primarily composed of Montreal-based mid-sized and large organizations, particularly in the areas of financial services, manufacturing, retail, health, and public sectors. In order to complete customer mandates, GFI recruits both permanent employees and freelance consultants. Our team of consultants includes specialized technical resources (programmers, analysts, system architects, network administrators, etc.), as well as senior business management consultants providing strategic analysis and project management services.