Front desk agent
Northern Vision Development LP Whitehorse, Yukon
Permanent
Temps plein
Aussitôt que possible
Description du poste
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 to 40 hours per week
- Education:
- Expérience:
Education- Secondary (high) school graduation certificate
Work setting- Hospitality industry
- Hotel, motel, resort
- Rural area
- Remote location
- Relocation costs not covered by employer
- Willing to relocate
Tasks- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Work conditions and physical capabilities- Attention to detail
- Fast-paced environment
- Overtime required
- Work under pressure
Personal suitability- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
Experience- 7 months to less than 1 year
Health benefits- Dental plan
- Health care plan
- Vision care benefits
Financial benefits- Group insurance benefits
- Life insurance
Other benefits- On-site amenities
- Paid time off (volunteering or personal days)
Salary: $18.47 to $20.00 hourly (to be negotiated)
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