Customer service representative - bus line
Balwaria Empire Pvt Ltd Calgary, Alberta
Permanent
Temps plein
Aussitôt que possible
Description du poste
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 32 to 40 hours per week
- Education:
- Expérience:
Education- Secondary (high) school graduation certificate
Work setting- Bus company
- Freight company
Tasks- Assist clients/guests with special needs
- Assist customers in planning travel times and routes
- Cancel or change reservations
- Compute shipping costs
- Issue tickets
- Make and confirm reservations
- Process credit cards, vouchers and other payments
- Provide information on cancellation, late arrival and other policies
- Quote fares and rates
- Trace missing baggage and/or cargo shipments
Computer and technology knowledge- Central reservation system (CRS)
- MS Excel
Security and safety- Criminal record check
Work conditions and physical capabilities- Attention to detail
- Combination of sitting, standing, walking
- Fast-paced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure
Weight handling- Up to 23 kg (50 lbs)
Personal suitability- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
Experience- 7 months to less than 1 year
Green job- Involves duties and responsibilities that lead to positive environmental outcomes
Health benefits- Dental plan
- Health care plan
- Vision care benefits
Financial benefits- Group insurance benefits
Support for newcomers and refugees- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youths
- Offers mentorship, coaching and/or networking opportunities for youths
- Provides awareness training to employees to create a welcoming work environment for youths
Support for Indigenous people- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Salary: $19.15 hourly
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