2370291
(Référence :16000L46)

TOPSHOP TOPMAN Team Lead Sales Advisor

Description du poste

  • Location TORONTO , Ontario, Canada

    Category Stores


    Job Opened 12/08/2016

    Education None


    Job Number 16000L46

    Job Type Full Time

    POSITION TITLE:

    TOP LEVEL ASSOCIATE


    REPORTS TO:

    ASSISTANT BRAND MANAGER


    POSITION SUMMARY:

    BRAND MANAGER

    The Top Level Associate is responsible for efficiently managing a team to effectively drive sales and maintain a positive work environment.


    QUALIFICATIONS:

    1-3 years experience in a retail environment

    Strong customer service skills

    Ability to multi-task and work in a fast paced environment

    Ability to provide feedback and direction to sales advisors

    An understanding of sales reports and KPI’s an asset


    Qualifications

    ESSENTIAL RESPONSIBILITIES:

    (Includes but are not limited to:)


    Responsible for store results achieved through their team to drive sales, while considering inside and outside influences
    Understands the key brand objectives (KPI’s) and how these link to drive sales
    Provides feedback to the management team to drive improvements
    Analyzes best seller information, product packages and replenishment directives to effectively drive the business
    Establish and build relationship with back of house teams to ensure current/existing merchandise is placed on the floor in timely manner, and appropriate size ranges are available.
    Driven by customer expectations and makes sure the team is focused on customer needs at all times.
    Understands the brand identity and customer profile, and uses this to drive service initiatives to the team.
    Encourages and motivates the team to deliver the best possible service levels in all areas of the store.
    Uses reward and recognition techniques to drive positive service at all times.
    Delegates tasks effectively with consistent review and follow up
    Demonstrates a fair, and supportive coaching technique to all team members
    Generates loyalty and commitment consistently and equally to each team member
    Reviews performance and provides feedback based on the Standards of Conduct and Competencies.
    Displays a solid understanding of all stock loss and security procedures while ensuring the team is working according to these standards on a consistent basis
    Highlights potential stock loss issues to the management team while suggesting strategies for improvement
    Exhibits a concrete understanding of all Health & Safety procedures, and takes the necessary steps to implement them within the team.
    Adheres to all Company policies and procedures.
    Attends and supports all store meetings
    Maintains a professional and productive work environment
    Adheres to Company Code of Business Conduct and demonstrates professionalism at all times


    This is not an exclusive or exhaustive list of all job functions that an individual in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded reduced or delegated by the Company at any time to meet the needs of the business.

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