2373762
(Référence :170000OY)

Senior Manager, Customer Facing Systems

Description du poste

  • Location TORONTO , Ontario, Canada

    Category Information Technology


    Job Opened 03/31/2017

    Education Bachelor's Degree


    Job Number 170000OY

    Job Type Full Time


    Company Description


    Hudson’s Bay Company is one of the fastest-growing department store retailers in the world. In North America, HBC’s leading banners include Hudson’s Bay, Lord & Taylor, Saks Fifth Avenue, Gilt, Saks OFF 5TH, Find @ Lord & Taylor, and Home Outfitters. In Europe, HBC’s banners include GALERIA Kaufhof (the largest department store group in Germany), Galeria INNO (Belgium’s only department store group), and Sportarena. At HBC we are a company of adventurers who explore uncharted territory, challenge convention, and work with imagination and fun.


    Major Responsibilities


    The Sr. Manager – Customer Facing Solutions Architecture will be accountable for driving all technical efforts to solve system challenges in the stores, by delivering robust, secure solutions which will enable store associates and help accommodate the company’s vision and strategy. You are a critical component to IT’s relentless pursuit to deliver forward thinking and innovative solutions across all HBC banners (Hudson’s Bay, Saks 5th Avenue, Saks Off 5th and Lord & Taylor).

    Role responsibilities include:

    Own and be the gatekeeper of all store applications (POS, mobile, payment architecture)
    Oversee and continue to expand a team of technical managers, developers and analysts
    Work closely with existing external partners to understand their technical roadmaps, hold these partners accountable for ongoing delivery.
    Assess existing store systems, create tactical and strategic roadmaps for HBC’s customer facing systems - make it a priority to understand future-state solutions in mobile and payment.



    Qualifications

    Personal Characteristics


    The successful candidate should be a respected and proven with a quantifiable track record of success in delivering results within a large complex organization. He/she must have the ability to quickly assess a new environment and develop solutions that support the business strategy, critical objectives, and cultural norms. He/she must be creative with a strategic mindset along with the ability to turn concepts into action. He/she must have strong relationship building and influence skills. The successful candidate will be a change agent who is flexible, resilient, and able to thrive in a dynamic, rapid paced environment. He/she will embody a culture of taking smart risks and innovating to win.


    Professional Qualifications

    Experience in a technical retail environment
    You love technology and are comfortable diving into technical details
    Strong strategic thinking skills; ability to plan, prioritize and organize effectively and to make sound, logical decisions.
    Strong communication and interpersonal skills
    Ability to operate in a fast past dynamic organization where change is a constant
    Well-developed written and presentation skills.
    Experience – level or related/unrelated work experience, number of years in prior jobs-Experience with payment systems (EMV, payment middleware, encryption).
    You are comfortable with hardware (devices) and the engineering space (e.g. OS, networks, device management, active directory etc.)
    You understand the software delivery lifecycle.
    You lead by example to create a mindset of best-in-class.
    You have experience managing technical vendors.


    Educational Credentials


    Bachelor’s degree with a technical discipline, or a combination of strong experience and education.

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