• 2359722
  • (Référence :1392)
  • IT Technical Support

Description du poste

  • We are looking for an IT Technical Support Technician for a one year contract in Vancouver. We are looking for a dynamic individual capable of thriving in a fast paced and high pressure environment as an IT Support Technician. This individual must be an IT professional capable of providing desktop support for business offices across a number of locations in North America.
    This opportunity is part-time 3 days a week from 8:00 to 5:00.

    Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals.
    Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide resolution.
    Will be required to lead problem resolution activities in order to get technology incidents and problems resolved.
    Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision.
    Responds to request for service with experience and compliance in established time limits.
    Develops/maintains support document for use by all levels of support personnel as well as end-user documentation.
    Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.
    Trains employees and orients them on how to use computer hardware and software applications.
    Maintains other relevant computer peripheral devices such as Monitors, Printers, and video teleconferencing problems.
    Supports drive imaging for desktop/laptop systems.
    Incumbent is required to travel to satellite locations as needed
    Participates in weekly meetings with Global Service Desk staff to get updates and discuss Help Desk related matters; perform other duties as assigned.
    Committed to all components of Corporate IT availability as they will act as both an incident and problem manager for any issues impacting our remote offices.
    Some shift work may be required and weekend work is needed for projects
    Performs other duties as assigned.

    Qualifications and Experience:
    Minimum 3 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
    Comp TIA - A+ Certification (must)
    Proven experience of configuring and administrating servers, workstations/laptops and associated software
    Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
    Experience working on small projects and delivering against timelines.
    Excellent organizational, communication, and technical skills with a strong customer service orientation.
    Must be self-managed and a self-starter with a positive attitude.
    Excellent written and verbal communications capable of delivering at a senior level.
    Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
    Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population.
    Proven time management and delegation skills.
    Ability to establish strong relationships with individuals at the supervisor/team manager level. Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful.
    Ability to communicate effectively with both technical and non-technical teams
    Ability to work independently while collaborating with remote teams in a fast paced environment.

Description de l'entreprise

PLANAXIS est une entreprise internationale de services-conseils et de solutions en technologies de l'information.

Depuis 1997, l'entreprise a acquis une solide réputation auprès de ses clients par ses réalisations et est considérée comme un partenaire de confiance.

Si vous êtes à la recherche de nouveaux défis avec une entreprise internationale qui a su instaurer depuis des années des relations clients-employés fondées sur le respect, la confiance et la transparence, privilégiant la qualité et offrant un environnement propice au développement professionnel des employés.

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