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Location OTTAWA , Ontario, Canada
Job Opened 01/31/2017
Job Number 1700014F
Job Type Auxiliary
The Major Home Fashions Sales Associate is an exceptional salesperson who is responsible for providing outstanding customer service, which drives results and enhances the customer experience. The Sales Associate will be able to understand and anticipate customer needs and deliver upon them.
The Major Home Fashion associate excels at executing the Customer Service Strategy and delivering sales results, with communication of product features and benefits, and fashion trends knowledge to the customer.
- Engage and interact with customers in accordance with the G.R.E.A.T. (Get Ready, Engage, Add Value and Transact) service model
- Demonstrates the skills, knowledge and behaviors that will demonstrate ultimate customer service standards
- Build client base through the Preferred Customer Program
- Resolve customer issue at first point of contact
- Adheres to all Company policies, procedures and Code of Conduct
- Promotes the company’s HBC credit and loyalty programs and achieves targets
- Maintains a professional and productive work environment
- Complete Point of Sale transaction documents accurately and efficiently while maintaining a friendly and professional demeanor
- Fluent in both written and oral English
- Self-motivated, adaptable and decisive
- Proven sales track record, detail-oriented, client-focused, and experience building a client book
- Demonstrated ability to provide superior customer service
- Ability to respond to customers, co-workers, and management in a professional and courteous manner
- Strong organizational and follow-through skills
- Highly organized, ability to multi-task and willingness to learn
- High level of ownership, accountability and initiative
- Friendly and outgoing personality
- Full flexibility with schedule
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