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Location TORONTO , Ontario, Canada
Job Opened 03/29/2017
Education High School Diploma/GED
Job Number 16000KZM
Job Type Full Time
The Customer Experience Coordinator is a primary point of contact with customers and must handle all calls and/or emails in an efficient and enthusiastic manner, with understanding and compassion for the customer’s situation. Each point of contact a customer or potential customer has with Kleinfeld Hudson’s Bay should be met with the highest level of service excellence.
- Maintains front line communication with the customer
- Quickly grasps details, facts or concerns shared by the bride or her family and creates a personal connection with the bride to provide outstanding service and problem resolution
- Works proactively with production, receiving, consultants and alteration to ensure timely delivery while demonstrating excellent knowledge of all departments
- Highly responsive to enquiries or customer concerns by phone or e-mail
- Schedules all first fitting appointments
- Records all customer interactions in Bridal Live and runs reports relating to customer appointments and other activities
- Commitment to providing the highest level of customer service excellence
- Strong interpersonal and communications skills with excellent phone voice and telephone etiquette
- Highly organized, with the ability to prioritize
- Fanatical attention to details
- Patient, calm disposition and proficient at resolving issues
- Excellent follow up skills
- Knowledge of multiple languages is an asset
- Prior customer service experience highly recommended
- Flexible to work any/all business hours and beyond to ensure quick response
- Ability and willingness to multitask and work in a dynamic environment
- Proficiency in Microsoft Office and ability to quickly grasp systems and software
Note: Only applications submitted online will be accepted.
HBC welcomes all applicants for this position, however only those selected for an interview will be contacted.
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