• 2388442
  • (Référence :1700005745)
  • Associate, Customer Contact Centre

Description du poste

  • Customer Contact Centre - Sales & Service

    Do you have what it takes to exceed our customers’ expectations? We’re looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.

    At BMO Financial Group, the customer is always front and center. That’s why we’re focused on providing them with sound financial advice through meaningful conversations. In this role, you’ll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with people who will help you build an exciting, solid career at BMO.

    Qualifications

    As a Customer Contact Associate, you will:
    Act as a first line of contact and trusted consultant to our customers
    Understand our customers' needs and recommend the right products and services to meet them
    Use critical thinking to remain solution-focused and recognize the big picture
    Identify opportunities to help our customers and grow our business

    Bring your passion for customer service, along with:
    A positive, enthusiastic attitude, with strong people skills
    Fluency in both English and French
    Flexibility to work a variety of shifts in our 24/7 Customer Contact Centre
    The ability to multi-task, with above-average computer skills


    We’re here to help

    At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

    As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

    To find out more visit us at https://bmocareers.com.

    BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Job Call Centre

    Primary Location Canada-Quebec-Montreal


    Organisation North American CCC-X000702

    Schedule full-time

    Job Posting 03/23/17

    Unposting Date 04/06/17

Description de l'entreprise

BMO Banque de Montréal, qui se classe parmi les premières institutions financières en Amérique du Nord, a été la première banque à s'établir au Canada. Depuis sa fondation, en 1817, elle a vu son actif passer à 230 milliard de dollars. Elle emploie aujourd'hui quelque 32 000 personnes au Canada, aux États-Unis et dans le monde.

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