• 2381354
  • (Référence :1700003671)
  • Assistant Branch Manager

Description du poste

  • Branch : Snowdon & Hampstead

    In small and core branches, the Assistant Branch Manager (ABM) is a second-in-command leadership role in the branch. The ABM leads service staff (CSRs) and provides guidance, direction and coaching to these roles. ABMs are additionally responsible for hiring and performance management of these roles. When the Branch Manager is absent (e.g., for vacation, leave, extended hours), the ABM is responsible for day-to-day running of the branch, including coaching and managing Generalist and Associate Generalist Bankers, problem resolution, coordinating daily and weekly branch meetings, operational effectiveness and sales backfill (as needed).

    Key Accountabilities

    Service Staff Management / Coaching
    Observe CSR interactions with customer by walking the branch floor and behind wickets
    Evaluate CSR performance on key evaluative and diagnostic metrics
    Provide regular feedback to CSRs through Coaching for Performance program
    Coordinate schedules using Branch Scheduler scheduling tool
    Ensure CSRs complete required training within acceptable timeframe
    Make hiring, promotion and dismissal decisions for service staff, as necessary

    Customer Service
    Resolve customer service escalations and complaints
    Fulfill products for walk-in customers as backfill for Generalist and Associate Generalist Bankers, when peaks in demand requir

    Ensure smooth day-to-day operations particularly for front-of-house activities
    Opening / closing, inventory management, general housekeeping

    Regulatory and Audit Compliance
    Ensure all necessary forms are complete, accurate and submitted in a timely manner

    Branch Manager Coverage (% of time allocated to BM Coverage will vary based on branch hours)
    Fill in for BM during leave, vacation, extended hours, or other absences, in addition to regular ABM duties
    Take on management and coaching activities for Generalist and Associate Generalist Bankers
    Resolve sales escalations and complaints
    Coordinate daily and weekly branch meetings
    Coordinate Generalist and Associate Generalist Banker scheduling during extended BM absences

    Risk Management
    Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines
    Comply with all regulatory, legal and ethical requirements



    Undergraduate degree or equivalent work experience RISR registered and lending qualified Branch Compliance Officer (BCO) qualified


    Brilliant at the Basics
    Excellent customer service aptitude
    Strong management, leadership and coaching capabilities
    Understands PandC Canadas technology and processes well, able to multi-task and delegate appropriately
    Possesses intimate knowledge of all aspects of PandC Canadas branch operations
    Understands full suite of financial products and comfortable answering questions and referring to the appropriate SME

Description de l'entreprise

BMO Banque de Montréal, qui se classe parmi les premières institutions financières en Amérique du Nord, a été la première banque à s'établir au Canada. Depuis sa fondation, en 1817, elle a vu son actif passer à 230 milliard de dollars. Elle emploie aujourd'hui quelque 32 000 personnes au Canada, aux États-Unis et dans le monde.

Autres offres de l'entreprise


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