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Temporary position, 12 months contract
Work schedule: 37.5h per week, the candidates must be fully available and flexible from Monday to Sunday, between 7am and 8pm.
Location: 129 St. Jacques W., Montreal
Our Personal and Commercial line of business is the retail and commercial banking arm of BMO Financial Group in Canada, serving individuals, small to medium-sized and mid-market businesses. We offer a wide variety of personal and commercial banking products and services and we serve our customers in person at our branches, through our ABM network, over the Internet and by phone.
Our customer contact center teams help customers online and by telephone in a dynamic, fast-paced environment. Discover the satisfaction of helping customers achieve their financial goals. Paid training, on-the-job coaching and varied career possibly give you the support you need to turn your potential into performance.
As a front line contact center employee you will play a critical role in delivering great customer experience for customers calling BMO to do business over the phone as well as in writing via our Details Online database (DOL). You will build, enhance and protect relationships with customers through listening, and problem solving.
•Passion for helping customers
•Service oriented with a demonstrated ability to proactively listen and solve problems
•Strong communication skills (over the telephone and in writing)
•Solid computer and multi-tasking skills
• Bilingualism (French / English)
Education and Accreditation
•Completed high school education, or equivalent work experience
We’re here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com/.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Call Centre
Primary Location Canada-Quebec-Montreal
Organisation North American CCC-X000702
Job Posting 03/17/17
Unposting Date Ongoing
BMO Banque de Montréal, qui se classe parmi les premières institutions financières en Amérique du Nord, a été la première banque à s'établir au Canada. Depuis sa fondation, en 1817, elle a vu son actif passer à 230 milliard de dollars. Elle emploie aujourd'hui quelque 32 000 personnes au Canada, aux États-Unis et dans le monde.
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