As a Business Client Care Agent, you will handle primarily inbound customer service support calls from established Bell Mobility business customers. You will also cross sell value added services or products that are offered by Bell Mobility. You will provide consistent, superior service to every customer by utilizing all available tools and resources.
We will provide you with extensive product and sales training as well as regular coaching to ensure your success in the role.
Strong interpersonal and communication skills
Experience with MS Office products and web-based applications
Ability to learn quickly in a changing environment
Proficiency in problem solving, decision making and multi-tasking in a fast paced environment
Flexibility to work a variety of shifts
High school diploma or equivalent
A passion for customer service and sales
Fluency in both French and English
Location: 200 Bld Bouchard, Dorval. Free shuttle service is available from the Vendτme metro station
Total compensation including base rate, bonus and comprehensive benefits exceeds $19/hour
Starting rate is $14.50+ per hour
Participation in our performance based incentive bonus plan
A comprehensive benefit program including Health, Dental, Insurance effective your first day of employment
An excellent work environment with opportunity to grow into other business groups in Bell Mobility and Bell Canada
Successful candidates must be flexible to work a variety of tour rotation shifts between the hours of 8am and 9pm Monday to Friday and Saturdays from 9am to 6pm and Sundays 8am to 8pm.
Apply online: http://goo.gl/pvRLB
The masculine and feminine used in this job description refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Bell, a telecommunications leader operating in a growing market, is looking for candidates who are highly motivated to begin a career in its various call centers. You will work in a stimulating environment equipped with leading-edge technology