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Reporting to the Director of Operations of the logistics and transport, as you term:
- Entering pertinent data into the system.
- Interaction with carriers and customers to meet daily needs, answer questions, find solutions, solve problems and deal with various demands.
- Support all services, namely storage, transport trailer in closed, open trailer, dimensional and other miscellaneous services.
- Plan, prioritize and monitor delivery schedules.
- Other related tasks.
Description of qualifications:
Knowledge of MS Office Word and Excel experience Knowledge of PC Miler (required) Bilingualism is essential; Fluency in oral and written English (advanced level)
Knowledge Experience clearance of goods with an integrated management (asset) Knowledge of geography Canada & U.S.
Dynamism, independence, interpersonal skills, teamwork skills of communication, ability to maintain good relationships with internal and external customers.
Excellent interpersonal and communication skills. Professionalism and ease the phone. Good organizational skills, diplomacy and ability to maintain a good relationship with the clients.
Ability to provide an enthusiastic, dynamic and professional service.
Rigor, thoroughness and diligence. The ability to resolve disputes and find solutions to problematic situations.
The dispatcher must have skills in the following areas: oral expression and comprehension, clear articulation, clarity hearing, ordering information, ability to detect problems, deductive and inductive reasoning and reading comprehension. The work is characterized by reliability, attention to detail, initiative, cooperation, stress tolerance, attention to health and safety, analysis, integrity, autonomy, leadership and self-control.
The daily activities of dispatchers coincide with customer queries. Planning is done in the short term, but must satisfy numerous requests, some of which are urgent. To plan the day's work must take into account many unpredictable variables. It is essential to choose priorities. At certain times of the day, the amount of work may require the assistance of several operators.
Dispatchers plan their days so as to perform administrative tasks when the workload is low.
Dispatchers must have excellent skills to communicate and serve customers, be patient, calm, friendly and have assurance.
They must be quick-witted and well able to perform several tasks at once.
They must be flexible, easily adapt to different working patterns and able to work under pressure.
Dispatchers must be dynamic individuals who enjoy teamwork and have strong abilities to maintain quality interpersonal relationships with internal and external customers.
Sotech Nitram is a leader in Canada's national and international logistics. We have been a third party logistics (3PL) for over 30 years.
With a sustaining growth, we’ve had a primary mission to provide personalized services for our domestic and international customers.
Sotech Nitram Logistics offer a full range of logistics services nationally and internationally, transportation, warehousing, consulting services, logistics management and management of major projects.
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