• 2363483
  • Team Lead - Customer Service

DESCRIPTION

  • As soon as possible
  • To be discussed
  • Non
  • Are you enthusiastic, eager to learn and able to strive in a fast paced environment? Are you looking forward to joining an exciting team?

    The Team Lead - Customer Service offers unparalleled assistance to our clients with a wide range of requests. He has the responsibility to establish and maintain strong relations with our customers by providing a professional and courteous service. He is a team player and a leader with is colleagues.

    Main responsibilities:

    - Act as a leader to the team to provide effective solutions and help the Manager to resolve problems in the department;
    - Communicate with customers by phone, email and chat to provide information and/or technical assistance in response to inquiries about accounts, website, prices/points, existing products and/or product discontinuance as well as shipping instructions;
    - Investigate and resolve customer complaints, special orders or returns;
    - Refer complaints of service or product failure to appropriate departments for further investigation in order to take appropriate corrective action;
    - May perform other clerical duties such as letters, printing, filing, folding, etc.
    - Must be bilingual (French and English).

    Work Schedule:

    This position requires availability to work from Monday to Friday, from 9:00 am to 5:30 pm and Saturdays, from 9:00 am to 5:00 pm, on rotation.

    If you're looking to build a great career, you've come to the right place!

Requirements

  • Essential - 1 to 2 years of experience in Customer Service
  • Essential - Bilingual (French and English)

Knowledge and abilities

  • Essential - Practices and process customer service
  • Important - MS-Outlook, MS-Word & MS-Excel

Company description

We are North America’s leading source for web-based incentive management solutions. Built on state-of-the-art technology, Rideau’s innovative and easy-to-use employee recognition and customer loyalty programs are changing the way companies recognize employee service and achievement, reward individual and team performance, and strengthen customer relationships and create brand loyalty.
We’re Rideau since 1912.

Applicants must be enthusiastic, eager to learn, and able to thrive in a fast-paced environment.

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