• 2362189
  • (Reference :1600019710)
  • Specialist, Commercial Services

DESCRIPTION

  • Description

    Permanent position, 37.5h per week

    Work schedule: candidates must be fully available and flexible from Monday to Sunday, between 8am to 8pm

    Responsabilities:
    - Primary
    focus is providing exceptional service with ownership for first point
    of contact resolution for PCCG Commercial clients who prefer to use
    alternate channels (i.e. phone, internet or email)- Retaining
    and expanding the profitable business of customers and providing
    excellent customer service to achieve growth, service and profitability
    objectives- Ensuring
    timely and effective resolution of any customer request, including
    those that are forwarded to other Bank or non-Bank groups (i.e. Branch,
    Mutual Funds Call Centre, etc.)- Use discretion to service customers within specific working guidelines- Build,
    enhance and protect relationship with CLOB Direct clients through
    provision of sophisticated and specialized commercial banking products
    and services- Responsible to meet/exceed productivity targets, sales referral and customer satisfaction goals.- Identify cross-sell opportunities to maximize CLOB Direct share of wallet- Apply
    relationship selling principles and techniques to uncover customer
    needs, matching Bank products and services to meet client requirements- Identify customer lending/credit needs and refer these clients to the appropriate sales area - Consistently meet/exceed client expectations- To engage in high quality client interaction demonstrating empathy, etc.- Cultivate relationship with branch channel- Live our values
    Qualifications

    Qualifications:
    - University Degree/College Diploma or High School Diploma and equivalent work experience

    Skill/Knowledge Requirements:

    Strong knowledge of Banks commercial credit and non-credit products
    - Excellent customer service skills- Exceptional telephone skills- Excellent verbal and written communication skills- Good keyboarding, computer and intranet skills- Able to identify sales opportunities- Working knowledge of competitors products- Strong ability to multi- task

    Core Personal Attributes/Talents:
    - Follows through on promises- Desires to do better and be better- Analyzes tough problems and find creative solutions- Has a strong desire to continually learn- Flexible and able to thrive in a fast paced environment- Inspires confidence in others

    Other Personal Attributes/Talents:
    - Takes responsibility and enjoys accountability- Assertive, confident and has the ability to be persuasive- Has a positive, enthusiastic outlook- Is a team player and with focus on the good of the team- Builds rapport and put others at ease- Has discipline with a strong attention to detail- Articulate, concise and comfortable talking to internal or external clients and team members, face to face or on the telephone

    At
    our company, we have been helping our customers and communities for
    over 195 years. Working with us means being part of a team of talented
    and passionate individuals with a shared focus on working together to
    deliver great customer experiences. We stand behind your success with
    the support you need to turn your potential into performance.

    To find out more visit our website at www.bmo.com/careers.

    BMO
    Financial Group is committed to an inclusive, equitable and accessible
    workplace. By embracing diversity, we gain strength through our people
    and our perspectives. We welcome and encourage applications from people
    with disabilities. Accommodations are available on request for
    candidates taking part in all aspects of the selection process.
    Job Call Centre
    Primary Location Canada-Quebec-Montreal

    Organisation North American CCC-X000702
    Schedule full-time
    Job Posting 11/07/16
    Unposting Date 12/21/16

Company description

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