• 2355051
  • Small Business Mobility Customer service representative


  • 2016-11-14
  • To be discussed
  • Best compensation in the industry. Great supportive working environment. Highly recommended by our employees. Grow your career with us: People love Nordia

    82% of our employees said they would recommend Nordia as an employer to friends and family!*

    *Dec 2015 employee survey

    Are you recognized for your expertise and knowledge in customer service? We are looking for bright and dynamic colleagues who enjoy working with wireless devices and have a passion for the latest technologies!

    Take pride in reinforcing the customer relationship by ensuring that customer needs and expectations are satisfied
    Friendly and empathetic: a good listener who can establish a relationship of trust with customers
    Qualifications and position requirements:

    High school diploma (completed);
    The ability to communicate clearly in few words;
    Tech savvy;
    Ability to organise and multitask efficiently;
    Integrity and ethical work standards;
    Must be available to work days, evening and weedends;
    Prior experience in wireless department (an asset);
    We are offering:

    Total hourly compensation starts at $14.00/hr;
    Incentive plans between 5-7% of base salary;
    Company-paid training;
    Premiums for bilingualism (English-French) and weekend work;
    All employees are eligible for the benefits plan, including life insurance, long-term medical and dental, accidental and dismemberment, disability;
    Group RRSP;
    Great discounts on telecommunications products and services (30%).
    This position starts on November 14th with a paid full time training.


  • Important - Bilingual

Company description

Nordia is Canada’s fastest growing provider of customer service solutions, with operations in 13 contact centres located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, technical), sales and loyalty, e-chat, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

Nordia is an organization that cares: cares about its employees, cares about its customers and cares about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.

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