• 2357285
  • (Reference :1600019550)
  • Service Representative II

DESCRIPTION

  • Description
    Part time position, permanent

    Schedule: Monday to Wednesday and Saturday, 4pm to midnight (30 hours)

    Location: Place Bonaventure, 800 de la Gauchetiere W., Montreal

    Department: Retail Banking Product Operations

    Fulfill standard, routine transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on the immediate time horizon. Follow procedures and supervisory direction to resolve standard, straightforward internal business partner and/or external customer inquiries/ requests, referring non-routine issues to more senior team members.
    KEY AREAS OF ACCOUNTABILITY
    A. Product and Process

    B. Risk and Control

    C. Business Performance Management
    ACCOUNTABILITIES
    A. Product and Process Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other routine activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis. Identify and resolve discrepancies that are of a routine or repetitive nature in accordance with standard procedures. Record and verify data for processing and/or further handling. Respond directly to standard inquiries, instructions or transactions from internal business partners and/or external customers, or other Product Operations (PO) teams according to guidelines. Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly, or monthly basis. Provide input into the continuous improvement of business processes and procedures within the scope of the work team. Participate in the testing and/or implementation of projects and new/ revised products/ services or processes, as assigned.
    B. Risk and Control Escalate issues, where necessary, as per guidelines. Ensure quality control standards are met for own work prior to proceeding with each workflow activity, as required by procedures. Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (PandPs) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities. Note: Shading denotes the progression of work and elements of work that increase in accountabilities from one grade to another.
    Qualifications
    Part time position, permanent

    Schedule: Monday to Wednesday and Saturday, 4pm to midnight (30 hours)

    Location: Place Bonaventure, 800 de la Gauchetiere W., Montreal

    Department: Retail Banking Product Operations

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