• 2362634
  • Service Assurance Agent

DESCRIPTION

  • 2016-12-05
  • To be discussed
  • Representative of high importance for our client and for Nordia, the SAT agent has to:

    •Validate according to established procedures the equipment of the clientele of the satellite television service and ensure compliance with service agreements
    •Respond to calls similar to cellular phone customer service
    •Ensures to give the highest level of quality service based on criteria’s described in the list of various processes and procedures;
    •Must be present at work according to his schedule in order for Nordia to offer efficient service delivery;

    Position Requirements:

    •Perfectly bilingual
    •Bilingualism is required for this job
    •Be able to keep confidential information of the highest levels
    •Be diplomat
    •Have a professional integrity
    •Have a strong character
    •Have a good sense of judgment
    •Has a good capacity for analysis
    •Results oriented.
    •Having the skill to communicate effectively
    •Problem solving wizard
    •Ability to detect irregularities

    Qualifications and level of education:

    •High School Diploma (Completed)

Requirements

  • Essential - Bilinguism

Knowledge and abilities

  • Essential - Computer Skills

Company description

Nordia is the largest provider of customer service solutions, with operations in 13 centers located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, and technical), sales and loyalty, e-chat, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

Nordia is an organization that cares: cares about its employees, care about its customers and care about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.

Nordia prides itself on attracting and retaining top talent, providing a stimulating and rewarding environment for employees and offering among the most competitive total compensation in the industry. In a recent survey, 82% of Nordia employees said they would recommend Nordia as an employer to their friends and family.

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