Representative of high importance for our client and for Nordia, the SAT agent has to:
Validate according to established procedures the equipment of the clientele of the satellite television service and ensure compliance with service agreements
Respond to calls similar to cellular phone customer service
Ensures to give the highest level of quality service based on criteria’s described in the list of various processes and procedures;
Must be present at work according to his schedule in order for Nordia to offer efficient service delivery;
Bilingualism is required for this job
Be able to keep confidential information of the highest levels
Have a professional integrity
Have a strong character
Have a good sense of judgment
Has a good capacity for analysis
Having the skill to communicate effectively
Problem solving wizard
Ability to detect irregularities
Qualifications and level of education
High School Diploma (Completed)
Hourly wage: 14.25$ (includes a $1.00 premium on worked hours)
Other forms of compensation: Commission / performance based compensation
Number of hours per week: 20 to 40 hours - Business hours: Monday to Sunday from 6AM to Midnight
Bilingual and weekend premiums also available. After 6 months of service: RRSP + Comprehensive insurance (medical, dental and life insurance) + great discounts on telecommunications products and services
Nordia is Canada’s fastest growing provider of customer service solutions, with operations in 13 contact centres located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.
Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, technical), sales and loyalty, e-chat, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.
Nordia is an organization that cares: cares about its employees, cares about its customers and cares about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.
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