• 2350006
  • (Reference :924)
  • Service Assurance Agent

DESCRIPTION

  • 2016-10-24
  • To be discussed
  • Representative of high importance for our client and for Nordia, the SAT agent has to:

    Validate according to established procedures the equipment of the clientele of the satellite television service and ensure compliance with service agreements
    Respond to calls similar to cellular phone customer service
    Ensures to give the highest level of quality service based on criteria’s described in the list of various processes and procedures;
    Must be present at work according to his schedule in order for Nordia to offer efficient service delivery;

    Position Requirements

    Bilingualism is required for this job
    Be able to keep confidential information of the highest levels
    Be diplomat
    Have a professional integrity
    Have a strong character
    Have a good sense of judgment
    Has a good capacity for analysis
    Results oriented.
    Having the skill to communicate effectively
    Problem solving wizard
    Ability to detect irregularities


    Qualifications and level of education

    High School Diploma (Completed)
    Hourly wage: 14.25$ (includes a $1.00 premium on worked hours)
    Other forms of compensation: Commission / performance based compensation
    Number of hours per week: 20 to 40 hours - Business hours: Monday to Sunday from 6AM to Midnight
    Bilingual and weekend premiums also available. After 6 months of service: RRSP + Comprehensive insurance (medical, dental and life insurance) + great discounts on telecommunications products and services

Requirements

  • Essential - Bilingual

Knowledge and abilities

  • Essential - Computer Skills

Company description

Nordia is Canada’s fastest growing provider of customer service solutions, with operations in 13 contact centres located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, technical), sales and loyalty, e-chat, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

Nordia is an organization that cares: cares about its employees, cares about its customers and cares about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.

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