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- Manage customer communications, including phone calls and emails. Manage follow-up sales communications, assisted with automated processes.
-Respond to customer information needs and first level issues/complaints and communicate with field personnel regarding these issues.
-Assign service appointments and schedule meetings for field personnel.
-Schedule installation appointments, create installation contracts and process related paperwork.
-Outbound calling for sales and customer service.
-Submit weekly reports.
*From Monday to friday
Traemand is changing the face of the home improvement industry one project at a time. Traemand was founded by a Danish Master Carpenter who developed his craft under a rigorous European apprenticeship. He and his partners share a common vision: to connect IKEA and its customers with local craftspeople of the highest caliber. Traemand’s mission is to provide an exceptional customer experience for all IKEA kitchen installations in the United States and Canada. Our world-class technology solution revolutionizes the home improvement experience for both our customers and our tradespeople. We take pride in Traemand’s consistently high customer satisfaction ratings and A+ accreditation from the Better Business Bureau.
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