• 2355082
  • Loyalty Representative-Business Market


  • 2016-11-16
  • To be discussed
  • $17.25 an hour + incentive

    Best compensation in the customer service industry. Great supportive working environment. Highly recommended by our employees.

    Grow your career with us: People love Nordia

    82% of our employees said they would recommend Nordia as an employer to friends and family!*

    *Dec 2015 employee survey

    Can you imagine earning up to $50,000 a year?

    *Monthly average bonus of $500

    If you are passionate, determined and in search of new challenges & opportunities for continuous development in a dynamic environment, we want you in our team!

    We are currently looking for dynamic and brilliant candidates who love to offer excellent customer service and develop loyalty. This is an excellent opportunity to work in a challenging environment where you will become a crucial part of our business through understanding customers and providing them with solution that best meet their needs to support their business growth.

    Do you have a passion for winning and do not take “NO” for an answer?
    Are you known for your ability to influence, negotiate and persuade?
    Does your professionalism and credibility help you build business relationships?
    Tasks and Responsibilities
    To retain and reinforce the customer relationship by promoting and selling various business solutions products and services to business customers on services such as: access IP, Internet Services, E-Commerce, web hosting solutions, Desk top security, Business back-up solutions, voice services, Services without-costs etc.
    You will be required to carry out a data analysis on the client's business/company and on its telecommunications needs or services used with their provider and will have to figure out how to improve its global solutions for telecommunications services and how to increase the company’s satisfaction towards their provider. You will also have to propose special offers, new services and/or products (NPI).
    You will be required to maintain a high level of knowledge of the products and of the competition, including the evolution of technological trends in products and services that you will be promoting. That being said, the company will give you the tools necessary to do this, but your initiative and know-how will also be put to good use.
    Essential qualities and required skill set
    < >
    High school diploma or equivalent (completed)
    Strong sales experience /able to successfully demonstrate sales knowledge
    Charming personality mastering the ability to make a connection with people
    A positive disposition in the face of adversity and high energy
    Understanding of the “psychology of buying”, aware of what makes a customer buy a product or service
    Possess an insatiable curiosity and appetite for learning, constantly looking to take your technique to the next level
    Great customer service
    Ability to establish strong customer-client relationships over the phone
    Knowledge/understanding of a small or medium size business environment
    Good knowledge of MS Office applications and general computer skills (including knowledge of the Internet and social media)
    Ability to work in a computerized environment which is constantly progressing
    Active listening skills
    Motivation and strong desire to succeed
    Ability to perform multiple tasks simultaneously by : listening and reflecting on solutions to offer to the client while entering data at the same time
    Knowledge of cloud computing and it’s software as a service (SaaS)
    Work experience as a sales adviser or call center agent (outbound/inbound)

    Hourly wage: 17,25$ (includes a $3.25 premium on worked hours)
    Other forms of compensation: Commission / performance based compensation - average monthly bonus payout of $500
    Number of hours per week: Between 20 and 40 hours
    Must be available 5 days per week/weekend
    Bilingual and weekend premiums also available. After 6 months of service: RRSP + Comprehensive insurance (medical, dental and life insurance) + great discounts on telecommunications products and services

    Training start date : November 16 2016

    Sales, ventes, service à la clientèle, SAC, Nordia, Montréal, Québec, Sherbrooke, Saguenay, Laval, représentant, conseiller, agent, centre d’appel, support, customer service, solution, solution client, solution technique, technical, assistance, call center, motivation, dynamique, dynamic, négociation, temps plein, temps partiel, full time, part time, jour, soir, fin de semaine, weekend, day, evening, night, bonis, bonus, negotiation, bureau, office, benefits, avantages sociaux, escomptes, discounts, vacation, vacances, rabais, telecommunication, télécommunication, permanent


  • Essential - Bilingual

Company description

Nordia is Canada’s fastest growing provider of customer service solutions, with operations in 13 contact centres located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, technical), sales and loyalty, e-chat, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

Nordia is an organization that cares: cares about its employees, cares about its customers and cares about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.

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