• 2361738
  • Installation Service Manager


  • As soon as possible
  • To be discussed
  • Une voiture en bonne condition
  • This position may require professional activities concentrate around specific areas of specialization as described below and such areas of specialization may change from time to time at company's discretion without prior written notice by Company.

    -This job may require you to travel in Montreal and to Quebec City.
    -Manage the capacity of cabinet installers and full service general contractors so that demand generated in Montreal, Boucherville, Quebec city and service areas related to these metropolitan areas is handled on a timely basis.
    -Set installation and general contracting operating budgets and operating.
    -Set and achieve daily productivity goals for each installation crew.
    -Working with the Regional Sales Coordinators, manage the capacity utilization of the installation crews.
    -Develop a communication process so that customer surveys and other feedback concerning quality is handled in a routine and repeatable way.
    -Perform jobsite audits and inspections.
    -Attend periodic meetings at IKEA for the purpose of strengthening the relationship between Traemand and IKEA.
    - Evaluate the suitability of potential subcontractors and recruit suitable companies.
    -Manage subcontractor relationships to the mutual benefit of both companies.
    -Terminate subcontractor companies that do not perform to the standards of quality and customer experience set by the Company.
    -Hire and fire installation employees on Traemand's payroll in accordance with Company policy and good operating practice.
    -Schedule, perform and resolve jobsite and customer issues.
    -Work with accounting as needed to make sure all billings accurately reflect the work performed.


  • Essential - Bilingual
  • Important - Customer services
  • Important - Communications skills
  • Asset - Kitchen planning/installation experience

Knowledge and abilities

  • Important - Microsoft Office
  • Important - sales expérience
  • Important - Detail oriented

Company description

Traemand is changing the face of the home improvement industry one project at a time. Traemand was founded by a Danish Master Carpenter who developed his craft under a rigorous European apprenticeship. He and his partners share a common vision: to connect IKEA and its customers with local craftspeople of the highest caliber. Traemand’s mission is to provide an exceptional customer experience for all IKEA kitchen installations in the United States and Canada. Our world-class technology solution revolutionizes the home improvement experience for both our customers and our tradespeople. We take pride in Traemand’s consistently high customer satisfaction ratings and A+ accreditation from the Better Business Bureau.

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