• 2355058
  • Directory Assistance Agent


  • 2016-10-24
  • To be discussed
  • As a top quality representative for our client and for Nordia, the Directory Assistance agent has the following accountabilities :

    Find, within the database, the right phone number for the customer
    Receive between 800 and 1000 calls on a daily basis
    Listen carefully and use efficiently the research tools in order to give a satisfying level of service
    Spot and report anomalies in the database

    Qualifications and required skills:

    High School Diploma completed
    Good level of french
    Customer service oriented
    Natural interpersonal skills
    Ability to implement procedures in a thorough manner
    Proven time management skills
    Typing speed of 30 words/minute
    Availability to work nights

    Salary: $12,00 per hour
    Other form of compensation: Commission / performance based bonus
    Number of hours per week: Between 20 and 40 hours
    Premiums for bilingualism, working nights and weekend work also available. After 6 months: Group RRSP + group insurance plan (medical, dental and life insurance) + great discounts on telecommunications products and services

    Sales, ventes, service à la clientèle, SAC, Nordia, Montréal, Québec, Sherbrooke, Saguenay, Laval, représentant, conseiller, agent, centre d’appel, support, customer service, solution, solution client, solution technique, technical, assistance, call center, motivation, dynamique, dynamic, négociation, temps plein, temps partiel, full time, part time, jour, soir, fin de semaine, weekend, day, evening, night, bonis, bonus, negotiation, bureau, office, benefits, avantages sociaux, escomptes, discounts, vacation, vacances, rabais, telecommunication, télécommunication, permanent


  • Essential - Bilingual

Knowledge and abilities

  • Essential - Computer skills

Company description

Nordia is Canada’s fastest growing provider of customer service solutions, with operations in 13 contact centres located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, technical), sales and loyalty, e-chat, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

Nordia is an organization that cares: cares about its employees, cares about its customers and cares about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.

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