As a top quality representative for our client and for Nordia, the Directory Assistance agent has the following accountabilities :
Find, within the database, the right phone number for the customer
Receive between 800 and 1000 calls on a daily basis
Listen carefully and use efficiently the research tools in order to give a satisfying level of service
Spot and report anomalies in the database
Qualifications and required skills:
High School Diploma completed
Good level of french
Customer service oriented
Natural interpersonal skills
Ability to implement procedures in a thorough manner
Proven time management skills
Typing speed of 30 words/minute
Availability to work nights
Salary: $12,00 per hour
Other form of compensation: Commission / performance based bonus
Number of hours per week: Between 20 and 40 hours
Premiums for bilingualism, working nights and weekend work also available. After 6 months: Group RRSP + group insurance plan (medical, dental and life insurance) + great discounts on telecommunications products and services
Nordia is Canada’s fastest growing provider of customer service solutions, with operations in 13 contact centres located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.
Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, technical), sales and loyalty, e-chat, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.
Nordia is an organization that cares: cares about its employees, cares about its customers and cares about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.
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