• 2362770
  • Customer Service Agent Representative –Agent– Signing Bonus

DESCRIPTION

  • As soon as possible
  • To be discussed
  • Why Atelka?

    Launch your career at one of the largest Canadian customer contact centers and be part of a winning team with continuous opportunities for professional growth.



    What will your typical day look like?

    As a customer service agent – representative, you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.

    Specifically, you will:

    handle incoming inquiries from our customers in a positive and enthusiastic manner
    actively listen to customers to better understand their needs
    propose products and services that meet their needs
    solve customer issues
    redirect them to someone else for help, if required
    ensure the customer leaves the interaction feeling reassured and impressed



    What’s in it for you?

    As a customer service agent – representative you’ll get:

    signing bonus $250 after 30 days of production
    opportunity to build your customer service skills
    weekly 1:1 behavioral coaching sessions
    ongoing support for immediate questions
    career planning
    potential for advancement within 6 months
    competitive base salary
    monthly performance-based bonus programs
    paid initial and ongoing training for self-development
    benefits (medical and dental)
    employee discounts with local partners
    expanded social network



    What do you have to offer?

    You are:

    dynamic, passionate and caring
    interested in having a challenging job
    able to work with minimal supervision
    computer savvy
    available full-time between 7 a.m. and midnight



    What skills are an asset?

    high-school diploma
    being fluently bilingual (English and French)
    having previous work experience in sales and customer service



    Apply now at www.Atelka.com and to our recruiter acco.camille@atelka.com.

    Launch your career at Atelka!

Company description

Atelka Enterprise Inc. (“Atelka”), a leading Canadian-based customer contact management provider, offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services. Atelka makes every conversation count by focusing its customer-oriented expertise on creating a flawless customer care experience.

The company provides wide-ranging enterprise services for a variety of high-profile national companies in the telecommunications, public service and entertainment industries. Founded in 2003 and headquartered in Montreal, Quebec, today Atelka is one of the largest independent Canadian contact centres in the country and employs approximately 3,000 people across its eight sites in four provinces: Quebec, Ontario, New Brunswick and Prince Edward Island.

Atelka is majority owned by Kilmer Capital Partners, a leader in making private equity investments in mid-sized businesses undergoing periods of rapid growth, significant change or ownership transition.

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