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Launch your career at one of the largest Canadian customer contact centers and be part of a winning team with continuous opportunities for professional growth.
What will your typical day look like?
As a customer service agent – representative, you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.
Specifically, you will:
handle incoming inquiries from our customers in a positive and enthusiastic manner
actively listen to customers to better understand their needs
propose products and services that meet their needs
solve customer issues
redirect them to someone else for help, if required
ensure the customer leaves the interaction feeling reassured and impressed
What’s in it for you?
As a customer service agent – representative you’ll get:
signing bonus $250 after 30 days of production
opportunity to build your customer service skills
weekly 1:1 behavioral coaching sessions
ongoing support for immediate questions
potential for advancement within 6 months
competitive base salary
monthly performance-based bonus programs
paid initial and ongoing training for self-development
benefits (medical and dental)
employee discounts with local partners
expanded social network
What do you have to offer?
dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
available full-time between 7 a.m. and midnight
What skills are an asset?
being fluently bilingual (English and French)
having previous work experience in sales and customer service
Apply now at www.Atelka.com and to our recruiter firstname.lastname@example.org.
Launch your career at Atelka!
Atelka Enterprise Inc. (“Atelka”), a leading Canadian-based customer contact management provider, offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services. Atelka makes every conversation count by focusing its customer-oriented expertise on creating a flawless customer care experience.
The company provides wide-ranging enterprise services for a variety of high-profile national companies in the telecommunications, public service and entertainment industries. Founded in 2003 and headquartered in Montreal, Quebec, today Atelka is one of the largest independent Canadian contact centres in the country and employs approximately 3,000 people across its eight sites in four provinces: Quebec, Ontario, New Brunswick and Prince Edward Island.
Atelka is majority owned by Kilmer Capital Partners, a leader in making private equity investments in mid-sized businesses undergoing periods of rapid growth, significant change or ownership transition.
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