Job Description - Copy and Print Centre Account Manager - Remote (983405)
Copy and Print Centre Account Manager - Remote: 983405
The Copy and Print Centre Account Manager is accountable to drive sales achievement in the Copy and Print Centre by identifying small business customers shopping in Staples, informing them about Staples’ Copy and Print offering, and introducing them to our account management program. He or she will develop a ‘book of business’ and provide relationship management and holistic print and business services solutions to a portfolio of small business customers. Co-ordinates and participates in internal and external events/activities that drive client development and will be seen at the primary contact for all walk-in, call-in or email-in activities for these clients. This includes lead generation, generating appointments in prospect’s place of business, account development and ongoing account management.
Proactive Sales and Service (65% of time spent)
Engage Staples customers shopping alternate categories, qualify prospects and develop a portfolio of high potential and high value business customers
Retain and expand relationships to achieve portfolio retention, sales, service, and profitability objectives, and proactively develop relationships with new small business clients
Determine needs, identify opportunities, develop potential solutions and offer options to clients
Apply business development and relationship management sales and service principles, practices and techniques (incl. pre-call planning)to supportthe achievement of target level sales of all products and services
Seek out opportunities to build relationships and business opportunities in the community by participating in trade association and small business events.
Responsive Sales and Service (20% of time spent)
Engage customers in a timely and effective manner to resolve all business continuity issues. Understand the problem, coordinate with Production Hub to get the job done.
Adhere to all standards of care (SOC)
Provide efficient and effective response to call-in or customer referrals if/as/when required
Planning (10% of time spent)
Develop, implement, review and revise a 3-12 month rolling plan focusing on identifying client needs and opportunities that will result in meeting or exceeding sales and service targets.
Review and monitor sales, revenue and service performance against plan, identify gaps and share best practices
Contribute to business plans regarding new business opportunities, increased profitability, and portfolio growth potential based on research of local marketplace
Admin (5% of time)
Tracking and reporting on sales and service activities and outcomes
Preparing and submitting expense claims if/as/when necessary
Participate in store and department meetings as required
As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.
Understanding of and adherence to all privacy policies.
Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc).
Identifies and communicates suggestions for improvements in all areas of business.
Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained.
Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.
Relationship Management skills
Excellent verbal and written communication skills, along with good presentation skills
Intermediate or better Math skills (multiplication, division, and percentages);
Experience sourcing relevant data and problem solving
Has ideally had prior experience in a sales/account management role (1-2 years)
Business acumen: Must be able to “talk shop” with small business people
Ideally has had prior experience selling to small business customers
Strong business acumen by virtue of prior experiences. Ideally has had prior selling and service experience with small business customers
High School diploma or equivalent
This is a mobile position that includes calling and client meeting activities
Blackberry (phone, email and text) access 24/7 to all assigned clients
Will be required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as scheduled by immediate manager
Travel (40% of time spent) - travel on-site to client locations
* Please note that candidates who wish to apply for the position will be requested to consent to having a criminal background check conducted on them.
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.
Job: Print Solutions
Other Locations: CA-QC-Montreal, CA-QC-Laval
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
New on Jobboom
Your profile and CV will now be visible to employers.
Don’t forget to complete your profile and update your CV to help employers find you.