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What is the opportunity?
The Client Assistance Officer acts as a first contact in greeting clients, creating a positive first impression for Private Banking clients and monitors client traffic to ensure wait times are kept to a minimum. Demonstrates ability to deliver superior client experience at all times, and takes personal accountability for the resolution of client concerns ensuring the client enjoys a positive client experience.
What will you do?Greets clients in an open, friendly manner, listens to clients needs and follows through on client requests.Directs clients to appropriate team member according to client preference. Apply professional hospitality standards and professional client communication which includes e-mail, phone or in person interaction with clients.Offer a superior Black Card client experienceDemonstrate commitment to take ownership of client problems at first point of contactManage branch traffic, informing management team of opportunities to improve sales and service availability
What do you need to succeed?
Must-haveProven client service skills: ability to earn respect of sophisticated clientsProven communication (written and verbal) skills in English and in FrenchStrong working knowledge of Microsoft Office systems (Word, Excel, Power Point, Outlook)Ethics, integrity and discipline: dedicated to conforming to local policies and proceduresExcellent organizational skills
Nice-to-haveMutual Funds course (IFIC) an asset
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Opportunity to work at a very successful branch in MontrealOpportunities to do challenging workAbility to make a difference and lasting impact
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit rbc.com.
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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
Address: Place Ville Marie
Work Hours/Week: 37.5
Work Environment: Branch
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
People Manager: No
Job Posting End Date: 04/29/2016
Req ID: 111440
Posting Notes: None
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