• 2363406
  • Bilingual Technical Support Representative - Business Markets

DESCRIPTION

  • 2017-01-16
  • To be discussed
  • $15.25 an hour + incentive
    Best compensation in the industry. Great supportive working environment. Highly recommended by our employees.
    If you are passionate, determined and in search of new challenges & opportunities for continuous development in a dynamic environment, we want you in our team!

    Grow your career with us: People love Nordia
    82% of our employees said they would recommend Nordia as an employer to friends and family!*
    *Dec 2015 employee survey

    Are you tech savvy?
    Are you recognized for your expertise and knowledge in customer service?
    We are looking for bright and dynamic colleagues who enjoy working with the latest technologies and have a passion for the internet and television, networking and operating systems!

    The team provides value added services to existing and non-existing Business Market customers.
    You will be required to carry out a data analysis on the client's business/company and on its telecommunications needs or services used with their provider and will have to figure out how to improve its global solutions for telecommunications services and how to increase the company’s satisfaction towards their provider. You will also have to propose special offers, new services and/or products (NPI).
    You will be required to maintain a high level of knowledge of the products and of the competition, including the evolution of technological trends in products and services that you will be promoting. That being said, the company will give you the tools necessary to do this, but your initiative and know-how will also be put to good use.
    This position is of high importance to our customer and successful candidates are required to:
    Diagnose and execute technical troubleshooting for phone, internet and television
    Takes pride in ensuring that customer needs and expectations are satisfied
    Provide expert information or advice to customers on client’s products, services and offerings
    Promote and sell products and services
    Continuously improve product know-how
    Qualifications and position requirements:
    Bilingual ( English & French) is required
    Effective communicator
    Able to keep confidential information of the highest levels
    Ability to work in a constantly changing computerized environment
    Knowledge/understanding of a small or medium size business environment
    Good knowledge of MS Office applications and general computer skills (including knowledge of the Internet and social media)
    Knowledge of cloud computing and it’s software as a service (SaaS)
    Integrity and ethical work standards
    Ability to follow complex instructions
    Have good judgment
    Analytical skills & problem solving wizard
    Results oriented
    High school diploma (completed)

    Hourly wage: 15.25$ (includes a $1.75 premium on worked hours)
    Other forms of compensation: Bonuses performance based
    Bilingual, overnight and weekend premiums also available.
    After 6 months of service: Group RRSP + Comprehensive insurance (medical, dental and life insurance) + great discounts on telecommunications products and services

Company description

Nordia is the largest provider of customer service solutions, with operations in 13 centers located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, and technical), sales and loyalty, e-chat, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

Nordia is an organization that cares: cares about its employees, care about its customers and care about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.

Nordia prides itself on attracting and retaining top talent, providing a stimulating and rewarding environment for employees and offering among the most competitive total compensation in the industry. In a recent survey, 82% of Nordia employees said they would recommend Nordia as an employer to their friends and family.

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