• 2350014
  • (Reference :905)
  • Bilingual Mobility Tech Support Representative

DESCRIPTION

  • 2016-10-17
  • To be discussed
  • Best compensation in the industry. Great supportive working environment. Highly recommended by our employees. Grow your career with us: People love Nordia

    82% of our employees said they would recommend Nordia as an employer to friends and family!*

    *Dec 2015 employee survey

    Are you a tech savvy? Are you recognized for your expertise and knowledge in customer service?
    We are looking for experienced candidates, bright and dynamic who enjoy working with the latest mobility technology.

    Our technical support agent:

    Provide professional technical support to users;
    Diagnose and execute technical troubleshooting;
    Provide support and information on mobility products;
    In all your dealings with users, your main objective will be to ensure that you provide excellent customer service to the satisfaction of the user.

    As an expert on technical support service, our expectations will be:

    Strong interpersonal and communication skills;
    Bilingual;
    Experience with MS Office products and web-based applications;
    Ability to learn quickly in a changing environment;
    Proficiency in problem solving, decision making and multi-tasking in a fast paced environment;
    Flexibility to work a variety of shifts;
    High school diploma or equivalent;
    A passion for customer service and getting the job done right.

    We are offering:

    Total hourly compensation starts at $15.00/hr ;
    Incentive plans between 5-7% of base salary;
    Company-paid training;
    Premiums for bilingualism (English-French) and weekend work;
    All employees are eligible for the benefits plan, including life insurance, long-term medical and dental, accidental and dismemberment, disability;
    Group RRSP;
    Great discounts on telecommunications products and services (30%);
    Possibility to work overnight if desired. Night premium represent a financial advantage of more than de 2000$ per year.

    This position starts on October 17th with a paid full time training.

Requirements

  • Essential - Bilingual

Knowledge and abilities

  • Essential - Computer skills

Company description

Nordia is Canada’s fastest growing provider of customer service solutions, with operations in 13 contact centres located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, technical), sales and loyalty, e-chat, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

Nordia is an organization that cares: cares about its employees, cares about its customers and cares about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.

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