• 2362743
  • (Reference :R13402)
  • Bilingual Customer Service Representative

DESCRIPTION

  • At Capital One, we march to a different beat! With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

    Capital One has celebrated milestones, including:

    112 on the Fortune 500 list
    More than 45,000 associates globally
    More than 65 million customer accounts
    Canada’s Top Employer for Young People for 2011, 2012 & 2013
    Great Place to Work - Best Workplace in 2013, 2014 & 2015
    Best Workplaces in Canada for Women in 2014 & 2015
    Top 50 Companies for Diversity (2013) by Diversity Inc.

    If you’ve been looking for a different kind of company, then you’ve come to the right place. At Capital One, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

    Capital One is looking for dynamic, energetic and confident Inbound Customer Service Representatives to join our stellar team. As an Inbound Customer Service Rep, you would be providing high-end service to our customers. The successful candidate will be responding with a sense of urgency to customer inquiries, and take personal responsibility to ensure that our customers receive the highest level of customer service while using our industry leading products.

    Hours of Operation:

    Monday to Friday 730AM to Midnight, Saturday 8AM to 9PM, Sunday 8AM to 8PM

    General Responsibilities:

    Respond to general servicing inquiries from Capital One customers
    Exercise problem solving skills and promote card benefits on retention efforts
    Update customer and account information as needed
    Interact with various Capital One departments to resolve customer inquiries
    Provide continuous improvement recommendations to Capital One based on customer feedback, observations and trends

    Basic Qualifications:

    High School Diploma, GED or equivalent certification
    At least 6 months of customer service experience
    Fluent in English and French, written and oral

    Preferred Qualifications:

    1+ years customer service experience
    1+ years of call center experience

    Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
    If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com.

    All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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