• 2363408
  • Bilingual Customer Service Representative - Business Markets

DESCRIPTION

  • 2017-01-16
  • To be discussed
  • Best compensation in the industry. Great supportive working environment. Highly recommended by our employees.
    If you are passionate, determined and in search of new challenges & opportunities for continuous development in a dynamic environment, we want you in our team!

    Grow your career with us: People love Nordia
    82% of our employees said they would recommend Nordia as an employer to friends and family!*
    *Dec 2015 employee survey

    Are you recognized for your expertise and knowledge in customer service?
    The team provides value added services to existing and non-existing Business Market customers.
    Take pride in reinforcing the customer relationship by ensuring that customer needs and expectations are satisfied
    Friendly and empathetic: a good listener who can establish a relationship of trust with customers
    Qualifications and position requirements:
    Bilingual
    High school diploma or equivalent
    Charming personality mastering the ability to make a connection with people
    Possess an insatiable curiosity and appetite for learning, constantly looking to take your technique to the next level
    Great customer service
    Ability to establish strong customer-client relationships over the phone
    Autonomous
    Knowledge/understanding of a small or medium size business environment
    Good knowledge of MS Office applications and general computer skills (including knowledge of the Internet and social media)
    Ability to work in a computerized environment which is constantly progressing
    Active listening skills
    Motivation and strong desire to succeed
    Ability to perform multiple tasks simultaneously by : listening and reflecting on solutions to offer to the client while entering data at the same time
    Knowledge of cloud computing and it’s software as a service (SaaS)


    Hourly wage: $14.25 (includes a $1.25 premium on worked hours)
    Other forms of compensation: Commission / performance based compensation
    Bilingual and weekend premiums also available. After 6 months of service: Group RRSP + Comprehensive insurance (medical, dental and life insurance) + great discounts on telecommunications products and services

Company description

Nordia is the largest provider of customer service solutions, with operations in 13 centers located in B.C, Ontario, Quebec and New Brunswick. Nordia has been at the forefront of advanced customer service solutions in the telecommunications sector since 1999.

Nordia provides a wide range of support to help customers get the most out of their services and to resolve their problems. Nordia’s services include customer support (billing, service, and technical), sales and loyalty, e-chat, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

Nordia is an organization that cares: cares about its employees, care about its customers and care about providing the best possible service experience. The essence of what we do is to make it personal for employees and for every customer we interact with. We cultivate an environment of respect, opportunity, support and team work.

Nordia prides itself on attracting and retaining top talent, providing a stimulating and rewarding environment for employees and offering among the most competitive total compensation in the industry. In a recent survey, 82% of Nordia employees said they would recommend Nordia as an employer to their friends and family.

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