• 2345800
  • (Reference :983405)
  • Account Manager - Print Sales - Remote


  • Job Description - Account Manager - Print Sales - Remote (983405)

    Account Manager - Print Sales - Remote: 983405

    Position Summary:

    The Copy and Print Centre Account Manager is accountable to drive sales achievement in the Copy and Print Centre by identifying small business customers shopping in Staples, informing them about Staples’ Copy and Print offering, and introducing them to our account management program. He or she will develop a ‘book of business’ and provide relationship management and holistic print and business services solutions to a portfolio of small business customers. Co-ordinates and participates in internal and external events/activities that drive client development and will be seen at the primary contact for all walk-in, call-in or email-in activities for these clients. This includes lead generation, generating appointments in prospect’s place of business, account development and ongoing account management.

    Primary Responsibilities:

    Proactive Sales and Service (65% of time spent)
    Engage Staples customers shopping alternate categories, qualify prospects and develop a portfolio of high potential and high value business customers
    Retain and expand relationships to achieve portfolio retention, sales, service, and profitability objectives, and proactively develop relationships with new small business clients

    Determine needs, identify opportunities, develop potential solutions and offer options to clients
    Apply business development and relationship management sales and service principles, practices and techniques (incl. pre-call planning)to supportthe achievement of target level sales of all products and services
    Seek out opportunities to build relationships and business opportunities in the community by participating in trade association and small business events.

    Responsive Sales and Service (20% of time spent)
    Engage customers in a timely and effective manner to resolve all business continuity issues. Understand the problem, coordinate with Production Hub to get the job done.
    Adhere to all standards of care (SOC)
    Provide efficient and effective response to call-in or customer referrals if/as/when required

    Planning (10% of time spent)
    Develop, implement, review and revise a 3-12 month rolling plan focusing on identifying client needs and opportunities that will result in meeting or exceeding sales and service targets.
    Review and monitor sales, revenue and service performance against plan, identify gaps and share best practices
    Contribute to business plans regarding new business opportunities, increased profitability, and portfolio growth potential based on research of local marketplace

    Admin (5% of time)
    Tracking and reporting on sales and service activities and outcomes
    Preparing and submitting expense claims if/as/when necessary
    Participate in store and department meetings as required
    As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.
    Understanding of and adherence to all privacy policies.
    Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc).
    Identifies and communicates suggestions for improvements in all areas of business.
    Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained.
    Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.



    Service skills
    Relationship Management skills
    Excellent verbal and written communication skills, along with good presentation skills
    Intermediate or better Math skills (multiplication, division, and percentages);
    Experience sourcing relevant data and problem solving


    Has ideally had prior experience in a sales/account management role (1-2 years)
    Business acumen: Must be able to “talk shop” with small business people
    Ideally has had prior experience selling to small business customers
    Strong business acumen by virtue of prior experiences. Ideally has had prior selling and service experience with small business customers
    High School diploma or equivalent

    Additional Information:
    This is a mobile position that includes calling and client meeting activities
    Blackberry (phone, email and text) access 24/7 to all assigned clients
    Will be required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as scheduled by immediate manager
    Travel (40% of time spent) - travel on-site to client locations

    * Please note that candidates who wish to apply for the position will be requested to consent to having a criminal background check conducted on them.

    Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.

    Job: Print Solutions

    Location(s): CA-Quebec

    Other Locations: CA-QC-Montreal, CA-QC-Laval

    Schedule: Full-time

    Employment Statement

    Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

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