• 2295300
  • (Reference :104171)
  • 2016 Student Program: Sales & Service Representative - Inbou


  • .

    Are you 1 or 2 years away from graduation? Looking for an opportunity in financial services that gives you full time work in your summer term and part time work throughout your school year?


    Enjoy pace, performance, and flexibility on the front line of client service in the RBC Advice Centre.

    If you are interested in the financial industry, want to build a long-term career in a stimulating environment with an employer that gives you the tools, coaching, and encouragement you need to succeed - we're looking for you!


    We are hiring Sales & Service Representatives for our 2016 Student Program to provide outstanding over-the-phone customer service in our Montreal Advice Centre. This is your opportunity to begin a journey towards your personal and professional goals. Invest in RBC and we’ll invest in your future.


    RBC’s unique student program allows you to work full-time during your summer breaks, part-time during school, and once you’ve graduated, you are guaranteed a full-time position.

    Here’s how it works: Start date – May 2016, 9 week training program commencesSummer 2016 - complete training and work full time hours as a Sales and Service Rep until fall semester beginsSchool year 2016/2017– Guaranteed 15 hours/weekSummer 2017 or 2018 – Full time job when you graduate


    As a Sales and Service Representative, you are the voice of RBC.

    You have a knack for relating to the person you can’t see, listening carefully to the voice on the phone to offer the right advice and solutions. Always calm under pressure, helpful, and friendly, you use your critical thinking and active listening skills to handle up to 80 RBC client inquiries in a single day. To earn our clients’ trust and meet their needs, you complete transactions, solve problems and spot sales opportunities. This is an important role providing advice to clients throughout Canada and finding solutions that meet their individual needs.


    A typical day as a Sales and Service Representative can look like this:Meet with your team leader and teammates to discuss business updatesComplete everyday banking transactions including balance inquiries, bill payments, and transfersProactively offer advice, asking great questions to offer clients solutions to meet their needs and connect them with the right product or serviceAct as a referral gateway for our branch partners and specialists for investments, credit, and business needsWork through personal goals during a weekly coaching session with your team leaderWork on personal development through RBC tools and resources


    What you’ll need to succeed:Genuine customer service skills and a great telephone mannerBilingual (French and English fluent)IT literacy with strong information seeking skillsInquisitive and quick to learnComfort in a target-driven environment, with a knack for spotting opportunitiesSuperior communication skills backed by emotional intelligenceSelf-motivation, an eagerness to learn and succeed and comfort working in a team environmentPersonal flexibility to work a variety of shiftsSales experience (ideal but not essential)


    What you can expect from RBC: Competitive salary, bonuses, shift premiumsFlexible benefits – medical, dental, retirement plan optionsWorld-class trainingSupportive and inclusive work environmentCountless opportunities for advancement and career development programs


    Applicant Selection timeline:Apply online now until January 29thYou’ll receive an email to complete an online assessment (1-2 hrs web based)First round interview phone calls (January/February)Formal 2nd round interviews (February)Offers extended (March)


    Working together for the benefit of our clients and communities, RBC’s culture is stimulating, supportive and rich in opportunity. A fundamental respect for the individual drives a practical commitment to diversity and inclusion here. We succeed and grow by helping our clients and bringing out the best in our people. Apply for an opportunity to become part of our team.



    Diversity and Equal Opportunity Employment:
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally-protected factors.


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    City:  Montreal 
    Address:  7101 Parc Ave 
    Work Hours/Week:  37.5 
    Job Posting End Date:  01/30/2016 
    Req ID:  104171

    Posting Notes:  None

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