• 2355096
  • Account Manager


  • As soon as possible

  • Account Manager

    Under the direction of the vice-president of sales, the account manager is responsible for the supervision and coordination of production contracts. While respecting predetermined production deadlines, his/her responsibilities will also comprise of the following:
    • Work to ensure the highest level of customer service.
    • Ability to manage a team comprising of two to four project managers handling multiple customer accounts.
    • Ability to plan and develop systems and procedures within his (her) department in order to achieve sales and service goals in the most effective/efficient means possible.
    • Mentor new potential customers by initiating meetings, developing a program from a design/engineering perspective, overseeing the prototyping stage, setting production milestones and communicating this information clearly to a customer via technological means or software such as Microsoft Project.
    • Read and understand non-disclosure agreements and service agreements.
    • Able to negotiate contracts that may include various volume discounts or rebates.
    • Responsible for preparation and follow up of the clients order, production, price-list, distribution, invoicing, customs clearance, accounts receivable/payable while respected negotiated terms of agreement.
    • Able to plan, coordinate and schedule the various internal teams to achieve deliverables. This includes logistics, design and engineering, production and accounts receivables and payables.
    • Reports to the director of sales and is responsible for providing regular progress reports and statistics
    • Follow-up with on-site deliveries and installations.
    • Respond to clients complaints.
    • Attend and participate in trade shows and industry exhibitions.
    • Participate in production and board meetings when required.

    • Good technical knowledge in the following domains: wood, metal, assembly and\or skills connected with the manufacturing of store fixtures within the retail industry
    • Knowledge to read and understand technical drawings (AutoCad/Solidworks)
    • Knowledge of ERP systems
    • Knowledge of the Canadian and US tax systems
    • Knowledge of on site installation and construction
    • Knowledge in logistics including ground air and sea freight in North America and internationaly
    • Knowledge of spreadsheets and how to utilize them to accurately record inventory and costs
    • Knowledge or experience in the store fixture industry
    • Strong experience in customer service
    • Minimum 10 years of experience in the required industrial domain
    • Bilingual (English: very strong and French: basic)
    • Detail oriented and meticulous
    • Able to work in a high pressure environment
    • Advanced knowledge in Microsoft Office and Excel.

    The candidate must possess a car, shows leadership, demonstrates interpersonal relationship skills, develops and maintains good customer relations.

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