• 2363729
  • Technical Customer Support Representative

DESCRIPTION

  • As soon as possible
  • To be discussed
  • Start Date: As soon as possible
    Type of Position: Permanent
    Number of Positions: 1
    Location: Montreal, QC
    Language skills: Bilingual (English and French)
    Perks: Watch the premiere of new movies, free parking, free coffee onsite, laid-back environment.

    You will provide remote support to largely English-speaking customers at automated kiosks. If you enjoy troubleshooting and customer interaction- this is the perfect role for you! Excellent opportunity to grow you technical knowledge; with training provided.

    Responsibilities:

    Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database.

    • Determine requirements by working with customers.
    • Answer inquiries by clarifying desired information, researching, locating and providing information.
    • Resolve problems by clarifying issues, researching and exploring answers, offer alternative solutions, implementing solutions, escalating unresolved problems.
    • Maintain database by entering information.
    • Keep equipment operational by following established procedures; reporting malfunctions.
    • Update job knowledge by participating in educational opportunities.

    Qualifications:

    • Bilingual (English and French)
    • Technical education (an asset)
    • Customer focus; with customer service experience
    • Data entry skills
    • Strong verbal communication skills and good telephone manner
    • Adept at building relationships, using your people skills
    • Problem solving
    • Multi-tasking
    • Technical knowledge / interest

    For more information about this position, please contact:

    Annie Brière
    Senior Talent Acquisition Specialist
    abriere@it-experience.com
    (514) 954-8447 x224

Requirements

  • Essential - Customer service experience
  • Essential - Bilingual
  • Important - Technical education

Company description

Experience is an IT staffing solution company specializing in staff augmentation (time and material contracts), direct permanent placement, payroll services, and management consulting solutions. Experience’s core values make it easy to work with us: You’ll find that we’re Ethical, Adaptable, and Proactive. Guided by strong business ethics, we are committed to treating our employees and consultants with respect. It is easy to work with a company that your co-workers, friends, and acquaintances already know, like and trust-- to build a promising career in Information Technology.

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