• 2353896
  • Support Technician Lev 2


  • Tasks/Responsibilities

    The computer technician will be responsible for performing the Level 2 support to users of the company while providing excellent customer service.


    Install and configure new working posts and mobile devices;
    Creation of technical documents;
    Search for solutions to solve complex problems;
    Ensure service impeccable customer at all levels;
    Provide quick and quality support to users who make a request to the call center;
    Be able to climb on time and at the right levels tickets;
    Perform technical installations and the management of the computer equipment on various sites;
    Maintain inventory of computer equipment;
    Manage user-access to most of the company's systems.
    Required conditions


    2 + years of experience as a computer technician level 1-2-3
    Experience in the following technologies: PC components / server [x86] devices, Windows operating systems, office software, terminal emulators, followed by software service calls, data backup software, mail servers, antivirus, TCP / IP local area network and wide area network (LAN / WAN)
    Active Directory management knowledge and GPO
    Basic knowledge of system administration (servers) Windows
    technical certifications and / or software (important asset)
    Knowledge of ERP software in hosted mode (asset)
    Bachelor in Computer Science or equivalent
    Bilingual (French and English).

Company description

Technologie Delan has specialized in recruitment in the Information Technology and High-Tech sectors for more than 15 years; as a result of focused specialization in our market niche, we have developed an excellent network of selective employers, offering candidates great employement opoortunities. We are able to leverage our knowledge base, ensuring that you are kept abreast of current market and resource issues in the technology sectors.
What sets our company apart is our people: seasoned Consultants who are passionate about the recruitment and search profession and the values that make our organization unique. The accolades from both clients and candidates confirm that the intrinsic ‘who we are’ makes all the difference in the world.

We invite you to experience the difference.


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