Bachelor's degree preferred, but HS Diploma/GED and 1+ years of experience accepted
1+ year experience in a call center environment or equivalent
1+ year of experience in technical support (preferably in a help desk) with experience with resetting passwords and verifying permissions
Experience using an incident or call tracking system
This is a United Support Center help desk analyst position that will occupy a Monday to Friday shift and has a flex start time between 6am-11am ET.
Experience working in environment where success was gauged by balancing call handle time and first call resolution or other specific metrics
Experience assisting customers through alternate intake channels (chat, email, web submission)
Experience working with a knowledge base or knowledge tool
Experience using and supporting IP phone systems
Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone
Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices
Experience with supporting MAC hard and software
Experience in a large corporate environment
Exposure to or knowledge of ITIL practices
Highschool/GED or equivalent
Experis is an Equal Opportunity Employer (EOE/AA)
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