• 2348959
  • (Reference :FOX_1116_035212)
  • IT - Technology Support Analyst

DESCRIPTION

  • US$0.0 per hour
  • Description

    Qualifications

    Requirements:
    Bachelor's degree preferred, but HS Diploma/GED and 1+ years of experience accepted
    1+ year experience in a call center environment or equivalent
    1+ year of experience in technical support (preferably in a help desk) with experience with resetting passwords and verifying permissions
    Experience using an incident or call tracking system
    This is a United Support Center help desk analyst position that will occupy a Monday to Friday shift and has a flex start time between 6am-11am ET.
    Assets:
    Experience working in environment where success was gauged by balancing call handle time and first call resolution or other specific metrics
    Experience assisting customers through alternate intake channels (chat, email, web submission)
    Experience working with a knowledge base or knowledge tool
    Experience using and supporting IP phone systems
    Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone
    Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
    Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices
    Experience with supporting MAC hard and software
    Experience in a large corporate environment
    Exposure to or knowledge of ITIL practices

    Highschool/GED or equivalent


    Experis is an Equal Opportunity Employer (EOE/AA)

Company description

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