• 2340379
  • (Reference :3071612)
  • Infrastructure Operations Manager



  • Company Profile

    Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

    As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.


    Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses—and to our own.

    Enterprise Infrastructure (EI)

    EI is that global technology group that delivers the software and hardware technology solutions that make our businesses run. The team manages the production, operations, and engineering of our data centers, voice and data networking solutions, wireless technologies, server and database operations, desktops, servers and mainframes.

    Position Description:

    The Web Operations Level 3 team is part of the Enterprise Computing Organization at Morgan Stanley. The team manages and supports the Web/Middleware hosting platform at Morgan Stanley. Products supported include Apache, Tomcat, Microsoft IIS as well as other core infrastructure products such as load balancers. This position is for a Hosting and Client Infrastructure operations manager located in Montreal.

    The primary web hosting platform is built on Linux and hosts applications running in Apache, Tomcat and WebSphere Application server. A good understanding of J2EE, servlet containers and multi-tier application architecture and basic system administration skills in Unix/Linux are expected.

    Primary Responsibilities:

    - Manage a 4-6 person operations level 3 team
    - Be the technical subject matter expert and assist with problem determination, resolution and root cause analysis
    - Work with customers to identify problem areas and opportunities for improvement to make the plant more stable and resilient
    - Provide level 3 escalation coverage for the NA time zone
    - Work with engineering and product management for new feature requests, bug fixes and define and document operational procedures for the team to use

Company description

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