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The ERP support Analyst is mainly responsible to provide end-user business functional support for ERP (Infor LN) manufacturing, logistic and finance modules.
• Perform level 1 functional problem solving for various ERP modules; manufacturing, logistics and finance
• Investigate and document more complex problems with end users so service requests can be escalated to level 2 and 3
• Assure feedback and follow up with end users on their requests
• Perform and participate to functional testing.
• Bachelor’s degree in Computer science, Business Administration, Industrial Engineering or in another related field. A combination of equivalent experience and education could also be considered.
• Minimum 2 years of experience in application support.
• Practical business knowledge in manufacturing and logistic environments
• Familiar with a variety of the manufacturing and finance field concepts, practices and procedures
• Relevant experience in ERP system configuration related to manufacturing, logistics and finance module
• Capable of managing multiple projects and deadlines
• Autonomy, desire to learn and strong sense of ownership
• Good interpersonal and presentation skills
• Bilingual (French and English)
Since 1950, Velan has been a world-leader in the design and manufacturing of cast and forged steel valves for a wide range of industries. We offer a broad product portfolio including gate, globe, check, ball, triple-offset butterfly, and steam traps, offering superior performance across all major industrial applications.
Our headquarters are based in Montreal, and we employ almost 2,000 people worldwide. We have 14 production facilities including four plants in North America, five plants in Europe, and five plants in Asia. Our main R&D interests include wear and corrosion protection for pipe and valve applications.
Velan’s well-established global supply chain and manufacturing footprint, as well as its proven know-how, enable us to deliver valve solutions that resolve the most complex technical and operational challenges.
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