• 2361861
  • (Reference :1634)
  • Application Support Analyst


  • Alteo is looking for several Application Support Analysts for permanent jobs located in Montreal (Saint-Laurent).


    - Deliver application support to clients, using your analytical and problem solving skills to efficiently resolve incidents
    - Work directly with client administrators as well as collaborate with your team members and other internal teams to champion client priorities and drive incidents to closure
    - Contribute to the support knowledge base, as well as play a part in the improvement of our application by documenting software defects
    - Participate in a wide variety of operational projects including: monitoring and maintaining client production environments, technical programming and scripting tasks, enhancing the customer support experience and optimizing internal processes and procedures


    - DEC / BAC in IT or equivalent
    - 2+ years experience in Application Support
    - Must be fluently bilingual in French and English
    - Superior communication, organizational, and problem solving skills
    - Strong analysis skills; demonstrated ability to bring high level, complex client issues to resolution
    - Proficiency with SQL and relational database systems
    - Nice to have : understanding / knowledge of object oriented programming (i.e. C#, Java...) and / or web development (i.e. HTML, JavaScript...)
    - Team player with a collaborative work ethic
    - Ability to work flexible hours and a willingness to work on-call if required

Company description

Alteo is a recruitment agency specialized in IT based in Montreal. With more than 30 years of cumulated experience, our team of senior recruiters has the expertise to deliver superior results and meet the highest expectations. Thoroughness, discretion and confidentiality are at the core of our approach.

To employers, we offer a full range of IT staffing solutions: recruitment of permanent IT professionals, staffing of IT consultants, head hunting.

We also help our candidates achieve their personal career goals. At Alteo, what motivates us above all is to find the perfect fit between our clients’ needs and our candidates’ aspirations.

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