• 2353179
  • (Reference :121557)
  • Team Leader, Night Shift - Operations - RBC - Montreal, Qc


  • .


    What is the opportunity?

    The selected candidate will be accountable for all functions relating to coin and cash supply to RBC Branches and clients. Your team will process all RBC ATM’s contents in Quebec and Eastern Ontario, as well as business deposits received directly from clients or indirectly via Branch Night Depositories. The team leader will lead a team of 10/15 FTE and will be responsible for staff schedules, managing daily requirements , also responsible to monitor daily workflow, champions service routines for the team & provide regular feedback to reinforce service quality, employee capability & the consistent use of Client First principles. The work schedule will be from 1:00am to 9:30am.


     What will you do?Ensures all employees are adhering to Risk management, protocols, mandated policies & procedures.Addressing & reconciling all risk related issues within  acceptable timeframesLeading performance management, supporting career
    development & rewarding strong performance by providing timely service routines.


    What do you need to succeed?

    Must-haveFluently bilingual, written and spoken in both English and FrenchExperience in leading/implementing & managing changeUnderstanding of the products the team supports.Ablility to work in high volume & strict timeframe deadlines


    Nice-to-haveKnowledge of Microsoft Office (Word, Excel)Strong communication skills


    What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive and high-performing teamsOpportunities to building close relationships with clients




    About RBC
    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.


    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.




    City:  Montreal 
    Address:  1 Place Ville Marie, mezzanine 1 
    Work Hours/Week:  37.5 
    Work Environment:  Service Centre 
    Employment Type:  Permanent 
    Career Level:  Entry Level 
    Pay Type:  Salaried 
    Required Travel (%):  0 
    Exempt/Non-Exempt:  N/A 
    People Manager:  Yes 
    Application Deadline:  2016-10-16 
    Req ID:  121557

    Posting Notes:  Aucun

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